August 23, 2014

►    Customer Feedback:  An anonymous customer filled out a How Did We Do? form after a Pool School class:  Any thoughts on our store in general?  “Store has always been well-stocked, excellent in customer service, and super knowledgeable for advice!  Thanks for an outstanding operation.”  How many of our other pool school classes have you attended?  “Many”.  How long have you owned or cared for a pool?  “6+ years”.  How did you hear about our classes?  “Employee recommendation, Newsletter, and other mailings.”  “Have owned home with a pool for 24 years.”

►    Advertising, specials, and promotions continue from last week:  “Final Clearance”

►    There were 31 “One-of-These” Awards for July; one for customer service.  Finalists were Anne-Marie, Patrick, Jim, Joe, and Mia had two.  Owner’s Choice was Anne-Marie, drawing winner was Rebecca.

►    The base of the new Game Table program is done.  New pages and signs are done.  The brand-new items will have to use temporary signs until we get them, assemble them, and measure them.

►    The Cloth program is being changed.  Marine Blue has been discontinued, and put onto the Clearance page.  Euro Blue will replace it in the regular program.

►    One chlorine deposit mistake last week.  Two refunds in cash, over $50, without manager’s authorization (one with no name, either).  One coupon given without a coupon or duplicate receipt.  Another without spending $100.  One warranty without a name.  Three coupons taken after they expired.  Not bad, not great.

►    It is no longer Early August, and the Early August coupon has expired.

►    We recently added a jackpot key for awnings.  This week we added them for Liner Service, Heater Service, and Plaster Service.  These will be used for commission payments from D&P, Professional Pool Services, and Pool Plastering Plus.

►    More new jokes:  Many years after receiving my graduate degree, I returned to the State University of New York as a faculty member.  One day in a crowded elevator, someone remarked on its inefficiency.  I said the elevators had not change in the 20 years since I began there as a student.  When the door finally opened, I felt a compassionate pat on my back, and turned to see an elderly nun smiling at me.  “You’ll get the degree dear,” she whispered.  “Perseverance is a virtue.”