February 11, 2017

►    The Automatic Pool Cleaner Comparison signs have been updated for the new model cleaners.  Note that several of the new cleaners have better warranties, smart-phone remote control, top-loading access, and an extra-fast rotating brush for much better cleaning.

►    Customer Feedback:  A customer  from Litchfield, NH rated their general shopping experience with us as Excellent.  “We enjoyed and appreciated the support and personal service.”  Did any of our team members do an usually good job?  “Mia was very helpful and responsive.  The woman who helped to order was very knowledgeable.”  Sales help and operations people were both rated Excellent.  “They knew the product and options very well.  Served us promptly (cashier).  Loaded my truck – friendly and helpful.”  Product performance was rated Good.  “Very pleased with look and quality.”  They would recommend us to a friend.  “Quality products, good selection.”  What do we do really well?  “One-on-one personal service.  Furniture arrived before promised date and was ready when we picked it up.”

►    New advertising starts Sunday, February 12:  “Look At The Big Picture”. Everything else remains the same.

►    During the Above Ground training class, there was a question about converting an ECDE60 filter to a cartridge filter.  Yes, it is possible, but I prefer not to do it.  Why?  For $50 more, they can just buy the Pentair one we carry or, for $150 less, they can buy the Black Diamond one that we carry.  The larger Pentair one is designed to be a better cartridge filter – the tank is not the same as the DE filter tank.  That’s why we are carrying the cartridge filter.

►    From Anne-Marie: Some of the Seasonal Reward$ customers were converted to Seasonal Sense when their email bounced or they unsubscribed.  Many of these people have re-subscribed to our email program. I’ve had to recreate their Seasonal Reward$ Gift Certificate – their Seasonal Sense Certificate is voided.  If they try to use the voided certificate, you will notice a fluorescent label on the Seasonal Sense copy with a reference to their Seasonal Reward$ Gift Certificate number.  If you have any questions, please see me.  Thanks.

►    From Patrick:

Shipping boxes: I have some small boxes that can be used to ship out small items to customers, these boxes are too small to use for chemicals, but are great for sending small or missing parts to customers.

►    Laughs from Gaffes by Reader’s Digest:

Instead of saying this…

“I thought Europe was a country.” Kelly Pickler

… Say this…

“If our Founding Fathers wanted us to care about the rest of the world, they wouldn’t have declared their independence from it.” Stephen Colbert