February 18, 2017

►    Expect it to be a busy shopping day on Monday, February 20:  Presidents Day, people expect sales.

►    Customer Feedback:  Customer Richard B. from Methuen, MA rated his general shopping experience with us as Excellent.  “The team was very attentive to our request.  Took the time to learn what we were looking for.”  Did any of our team members do an usually good job?  “Store Manager Patrick came to our house to assess a problem with the liner.  He was there the next day with a new liner.”  Sales help was rated Excellent.  “Each person was very knowledgeable about a product or best option.”  Operations people were rated Good.  “Not much interaction here, but attentive.”  Communication and product performance were also rated Good.  “Good information book on installers, etc.  Other than a faulty liner all is good.”  He would recommend us to a friend.  “Very professional and helpful – trust comes to me in describing your team.”  What do we do really well?  “Attentive, responsive, take time to answer questions thoroughly.”

►    Advertising, promotions, and specials all continue from last week:  “Look At The Big Picture”

►   From Anne-Marie:

  • All employees need to re-watch the safety videos and perform the walk-through safety procedures with a manager. There is a new video about what to do in the event of workplace violence. There is a link in the Safety Folder on the Design Center computer.
  • So far only two people have taken the American Red Cross First Aid/CPR/AED training class. It involves 2-1/2 to 3 hours of online training (which you can do here or at home in bits and pieces, as long as you finish before the onsite class), and class instruction of 1 to 1-1/2 hours at the American Red Cross (your choice of location: Nashua, Manchester, etc.). The class and your time will be compensated. Recipients that pass the class will have certification for 2 years. The goal is to always have at least one person each shift to have this certification. Please notify me if interested.

 

►    Laughs from Gaffes by Reader’s Digest:

Instead of saying this…

“I make Jessica Simpson look like a rocket scientist.” Tara Reid, actress

… Say this…

“My definition of an intellectual is someone who can listen to the William Tell Overture without thinking of the Lone Ranger.” Billy Connelly, actor