January 2, 2016

►    Customer Feedback:  A Seasonal Specialty Stores Report Card was received from Marian & Dan D. in Pepperell, MA.  Their general shopping experience was rated Excellent.  “Everyone was eager to help but not pushy to sell.  I always left with exactly what I needed.”  Sales help, operations, communication, and product performance were all rated Excellent.  In-store advice and free water testing were rated Excellent.  What can we do to improve?  “Be a little closer to me?  Can’t really complain, though.”  What do we do really well?  “Answering questions without making me feel dumb.”

►    New advertising, promotions, and specials start Sunday, January 3rd:  “Family Fun Sale”. All 35th Anniversary Sales are now over, and the signs can come down.  This month’s color is gray.

►    Remember that we are closed on Wednesdays in January and February.

►    Happy Birthday to Tod on January 3rd.

►    From Stephanie: Congratulations to Sarah, Kristine, and Allison for completing their Friedman training this year!!

►    The Baqua Spa Rebate ended Thursday, 12/31.  I assume the sign-up pads were removed then.

►    The above ground price list will have to continue from 2015 until we receive 2016 pricing from Swimline and SCP.  We    actually have no idea what we will have in 2016.

►    From Anne-Marie: This is a reminder that I need your response for the Wrap Party (whether you are going or not) by Friday, January 15th.  If you’ve lost your invitation and need a new one, please just let me know.  Thank you.

►    Laughter is the Best Medicine from the Reader’s Digest:

After arriving late to the Tower of London and to Buckingham Palace, the tour group finally arrived at Runnymede.  The guide announced, “On this very spot, the historic Magna Carta was signed.”  A woman asked, “When was that?”  The guide said, “1215.”  “I knew it,” said the woman.  “We missed it by 15 minutes.”