July 8, 2017

►    Happy birthday to Mia on Friday, July 14.

►    Customer Feedback:  Kap S.  rated their general shopping experience with us as Excellent.  Did any of our team members do an unusually good job?  “Dennis helped me select a pool cleaner.  He did his usual excellent job of presenting the facts in an entertaining way.”  Sales help, was rated Excellent, as was operations, and communication.  How have our products performed for you?  Kap said the products were average.  Why?  “Most product have been excellent.  I’m not thrilled with the new pool cleaner- doesn’t do as good a job as my last cleaner”.   They would recommend us to a friend.  Kap replied, “I recommend your service on a regular basis”. What can we do to improve?  “I can’t think of a single way you can do it better!”  What do we do really well?  “You have a well run business that focuses on great customer service in a friendly manner, Thank you!”

Added by Dennis: I discussed his cleaner with him, and will look at it again at the end of the season.  He  seems to be trying to run it during a major algae attack.

►    Reminder: The company Safety Reward Party is Saturday, August 19th at Kimball Farm.  I’ll send out an invitation when I find the original!

►    Advertising, Sales and Promotions continue from last week. Hot mid-summer clearance.

►    There were 29 One-of-These Awards for June; 5 for Customer Service. Finalists were Morgan, Stephanie, Allison, Joe, and Anne Marie.  Owner’s choice was Stephanie.  Drawing winner was Ryan.  Congratulations to all.

►    The Maytronics rebate ended Friday, July 7.

►   Events during the next couple of weeks:

      July 8-9: Customer Appreciation Days: Free gifts with any purchase, while they last.

     July 12: July 12 Pool School 103 – Pool Care Lite, 7:00 PM – 8:30 PM        

     July 15: Mia’s Birthday:  FREE birthday cake in the coffee shop, while supplies last.

      July 16:  SABER grill Visa Card Factory Rebate sales ends.

     July 22-23:  FREE Food. Add cookies & pastries to your FREE coffee and tea in the coffee Shop.

►     Laughter The Best Medicine

How many psychiatrists does it take to change a light bulb?  Just one, but the bulb has to want to change.

How may Harvard students does it take to change a light bulb? One hundred. One to change the bulb and 99 to write the environmental –impact report.