June 4, 2016

►    There were 37 One-of-These awards for May; 8 for customer service.  Finalists were Rose, Erica, Joe, and Patrick.  Owner’s Choice was Patrick, and the drawing winner was Tod.  Congratulations and thank you to all!

►    Customer Feedback:  A Seasonal Service & Repair Report Card was received from customers Matt & Dawn D. in Amherst, NH.  They rated us Excellent on all points.  “Patrick:  Just above and beyond – great representative of the company.  Never rushed, undersold we were new to pools and kept it our level.  Just great!!”

►    Advertising, specials, and promotions continue from last week: “Pool and Patio Sale” 

►    Safety note:  when you leave the flap of a box hanging into an aisle, it can be very difficult to see for someone walking past.  Which could result in a cut or an eye injury, or even knocking chemicals over.  So please don’t do that.

►    Events during the next couple of weeks:

         June 4:  Meet our Bioguard Chemical Rep., Kevin Gray. Special coupons on select Bioguard chemicals will be available to customers.

         June 4-5:  FREE Food. Add cookies & pastries to your FREE coffee and tea in the Coffee Shop while supplies last.

         June 8:  Pool School 101 ~ Introduction to Pool Maintenance, 7:00 PM – 8:30 PM

         June 11-12:  Customer Appreciation Day: Free Gifts with any purchase, while they last.

         June 15: Pool School 102 ~ Introduction to Pool Chemistry, 7:00 PM – 8:30 PM

         June 19:  Father’s Day ~ FREE Gifts for fathers, future fathers, and fathers-at-heart, 11:00 AM – 5:00 PM

►    We do carry 2lb Smart Shock in a case of 6 bottles.  It is in Retail Pro, and we carried it last year, also.

►    From Anne-Marie: While working on the registers this week, I noticed there really isn’t a procedure to refund a customer who paid using her/his “Seasonal Reward$ or Seasonal Sense Gift Certificate.  After speaking with Dennis, we decided the  best way is to issue a Store Credit to that customer.  I will put something in the RetailPro Manual.

►    You have a new Gazebo price list.  Many gazebos went down in price.

►   Laughter is The Best Medicine from the Reader’s Digest:

Air BNB Reviews of Rapunzel’s Tower: “The highlights were the open floor plan and the large wooded area behind the tower with trails that led to a handsome prince’s castle.  Here’s the hiccup:  There was just one way to get back to our room:  The proprietor would throw her hair out the window, and we’d climb up.  Hell-ooo!  Don’t they have stairs in this part of the country?”