March 7, 2015

►    Of particular note in sales this month is the awning sale:  FREE INSTALLATION within 25 miles, or add for mileage only, beyond 25 miles.

►    We are adding color photos and descriptions of our stock hot tubs to the spa folders and the website.  The website will also get the stock price list.  We are adding a special order section of Marquis Signature hot tubs along with that price page.  In the future, we will add eSeries, Celebrity, and Environments to the website as well.  The upside is that it should be easier for you to help potential customers on the phone.  The down side is that you will look dumb if they can see something on our website and you have no idea what it is.

►    From Patrick: We are currently hiring for seasonal warehouse and retail positions.  If you know anyone looking for a part-time or summer job, give them an application.

►    Customer Feedback: An anonymous customer stated that their general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “Mia really went the extra mile to get me the fabrics I wanted!”  Sales help, communication, and product performance were rated Excellent.  What do we do really well?  “Customer service plus a great selection.”

►    Advertising, promotions, and specials continue from last week:  “Patty O’Furniture Sale”. This month’s color is Dark Pink in patio furniture, and Ivory everywhere else.

►    There were 34 One-of-These Awards in February; two for Customer Service.  Mia was the volume leader, at 8.  Finalists were Jen, Jim, Ann A., Mia, and Kristine.  Owner’s Choice was Jen, the drawing winner was Paul.

►    We will be paying out $186 in Fire Drill Bonuses this month – our best quarter yet.  Almost everyone got all of their points correct.  In fact, the primary fines were to those who didn’t even bother to take their test.  Congratulations to almost everyone.

►    Happy Birthday to Julia on Tuesday.

►     Reminder:  Daylight Savings Time starts Sunday, March 8.  Clocks go ahead one hour.

►    Internet Humor:   A patient said to his doctor, Doc, please give me something that will stimulate me, excite me, and put me in a very, very highly stimulated spirit, a fighting, excited spirit.  So the doctor said, Don’t worry.  After you see the bill, you will have all  these feelings.

►       News of the Weird from the Hippo:

Lesson in Civics:  North Hampstead, New York, enforces its dog-littering ordinance with steep $250 fines and street-sign warnings displaying the amount.  However, insiders have long known that the signs are wrong, that the written regulations calls for fines of only $25.  Officials have been discussing how to correct their error while still discouraging littering. According to a November WCBS-TV report, now that residents know the actual amount, the debate is whether to replace the erroneous signs (expensive) or just raise the fine 1,000 percent (to $250) and save money.

Added by Dennis:  No, this is a lesson in Economics.