November 4, 2017

►     Happy Birthday to Ryan on Tuesday November 7th.

►      We got a Report Card back from Dodie and Tim D. from Candia, NH.  They said their shopping experience at the store was excellent., and that Patrick did an exceptional job.  They said our sales help and operations people were excellent.  Their only request for what we could do better was to build another store in the Manchester area!  And then finished with this, “From sales to water tests to help and advice, all excellent service.  You have a great team!”

►     Advertising, Specials, and Sales continue from last week: Entertain at Home.

►     Welcome to our newest team member, Brian.  I hope you like being a part of our family.

►      There were 17 One of These Awards in October; one (Brian) for Customer Service.  Finalists were Ryan, Brian, Anne-Marie, and Maggie.  Owner’s Choice was Maggie and the Drawing winner was Mia.

►      About a year ago we threw away all of the empty containers that we used to display the Above Ground Pool Packages, so we had to replace them with full containers.  Now they are all a year old and the test strips have expired and the Target shock has bubbles in it.  We were supposed to be replacing the full containers with empty ones as we developed them.  It doesn’t look like we did.  Please try to replace them before you throw empty containers and test strips away.

►      A word to the wise.  Re-read your policy manual.  Vacations are never allowed without permission from your manager, and vacations are not generally allowed in December.  Steve may choose to make an exception, but he is not going to allow our coverage to drop off because you waited until the last minute.

►     Events during the next couple of weeks:

November 18: Happy November Birthday Ryan. Celebrate with birthday cake in the coffee shop, while it lasts.

November 22-26:  Black Friday, Plaid Friday, and Small Business Saturday. Doorbusters!

November 23: Closed Thanksgiving, so we can all be with our families.

►     Laughter The Best Medicine: When my wife said that she was going to purchase a lottery ticket for the upcoming $200 million drawing, I sarcastically responded, “Yeah, let me know when you win.”

With a side glance, she replies, “Oh, I’ll leave you a note.”                                   – Bruce Linder, Waseca, Minnesota