October 11, 2014

►    Customer Feedback: Customer Shawn G., from Pepperell, MA stated that his general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “Kristine – very knowledgeable about products, spent time with me, gave good insight…  I bought the pool heater!”  Did any of our team members do an unusually bad job?  “Not bad, all your employees are good, but “MD” (lab tech) could use a bit more pool chemical knowledge.”  Sales help, operations, communication, and product performance were all rated Excellent. “I buy all chemicals and products at your store.”  He would recommend us to a friend.  “Friendly, honest, good deals (love the rewards plan!).”  What do we do really well?  “Not sure yet – just bought a pool heater.  Wasn’t in its original box and the installer said it definitely was used… very concerning, we’ll see how it goes.”  What do we do really well?  “Support and communication.  Training classes are great, too.  You definitely promote “The customer first” and you walk-that-walk.”

►    Advertising, weekly specials, and department promotions continue from last week: “Hot Fall Sale”.  This month’s color is purple.

►    Upcoming Events:

October 11-12:  FREE Food.  Add cookies & pastries to your FREE coffee and tea in the Coffee Shop, while supplies last.

October 18:  Happy Birthday Sarah:  FREE birthday cake in the coffee shop, while supplies last.

October 26-31:  Halloween’s coming.  Trick-or-Treat for some Halloween candy here, while supplies last.

►    We will have a booth at the Souhegan Valley Expo, at the Hampshire Dome, on Saturday, October 18.  Keep an eye out for people coming in because they saw us.  Tell me so that I know if we should do it again.

►    Want to sell more fire pits?  Make them look better.  For instance, make the stones or glass beads cover up the burners –  which is how they are supposed to work in real life.  Why make our displays look ugly?

►    Is one of our computers blocked?  Tell me or Anne-Marie, so we can get it fixed.  I cannot fix problems if I don’t know about them.

►    New Humor: There’s a senior citizen driving on the highway.  His wife calls him on his cell phone and in a worried voice says, “Herman be careful!  I just heard on the radio that there was a madman driving the wrong way on route 280!”  Herman says, “I know, but there isn’t just one, there are hundreds!”