October 25, 2014

►    Customer Feedback: Customer Brian B., from Milford, NH stated that his general shopping experience with us was Excellent.  “Sales people were prompt on greeting, extremely knowledgeable, and helpful.  Also very friendly.”  Did any of our team members do an unusually good job?  “Patrick & Mia have been very helpful in getting my pool problems straightened out.”  Did any of our team members do an unusually bad job?  “No.”  Sales help, operations, and product performance were all rated Excellent.  “Did an excellent job of explaining our water test.”  He would recommend us to a friend.  “Great service and very courteous sales people.”  What can we do to improve?  “Maybe double checking grill assemblies before being given to a customer.  I bought a Saber grill and the lights were not connected.”

►    Advertising, promotions, and sales continue from last week: “The Best of the Best”

►    About two weeks ago, we started stocking Accuguard cloth in two colors, now Olhausen has discontinued it!  Olhausen has also started stocking Simonis 860 – the cloth we just put on clearance!

►    Hold the date:  our Wrap Party will be Saturday, January 3rd.  There was no clear majority for where to hold it:  Country Tavern or here (choice of food, vs. a longer party and games).  I elected to go back to Country Tavern.  Now an idea:  coming back here probably adds $500 to $800 in labor, food, and drink.  Plus, some people resent having to participate in the set-up and take-down. (So if you resent it, don’t do it, and the rest of us will.)  What if we used the Tip Jar to offset at least some of that cost, instead of buying a couple of weekend lunches?  What do you think?  It’s your Tip Jar.  Leave me a note.

►    Remember Daylight Savings Time ends next Sunday, November 2nd.  Turn your clocks back at 2 a.m.

►    Please stop shutting off the iPad at night that runs the store music. That iPad also runs the music on hold – and the office is open different hours than the store.

►    Humor: On a rural road, a state trooper pulled this farmer over and said, “Sir, do you realize your wife fell out of the car several miles back?”  To which the farmer replied, “Thank God, I thought I had gone deaf!”