October 3, 2015

►    Customer Feedback: Customer Delia A., from Milford, NH stated that her general shopping experience with us was Excellent. “Well equipped store.  Polite and friendly staff. Every staff member knows what they’re doing.” Did any of our team members do an unusually good job? “Joe Corriveau always makes himself available to help no matter how busy his schedule. Dependable and honest.” Sales help, operations people, communication, and product performance were all rated Excellent. “Keeps our pool clean.” She would recommend us to a friend. “No other store has your products and people.” What can we do to improve? “Have more sales and promotions.” What do we do really well?  “Customer service.”

►    All new advertising, specials, departmental promotions, and 35th anniversary specials start Sunday, October 4th:  “Hot Fall Sale”.  This month’s color is purple.

►    Events during the next couple of weeks:

         October 10: Happy Birthday Allison: FREE birthday cake in the coffee shop, while supplies last.

         October 17: Happy Birthday Sarah: FREE birthday cake in the coffee shop, while supplies last.

         October 25-31: Halloween’s coming. Trick-or-Treat for some Halloween candy here, while supplies last.

►    Welcome to our new Bookkeeper: Lana A.

►    Note that the Hot Tub sale includes on the back, a 15-month No Interest sale – Special Rules.

►    Welcome to Mark S., who recently started on yard work here; cleaning, painting, weeding, etc.  We wish him nice weather.

►    Life in These United States, Reader’s Digest:

I was playing a guessing game with my four-year-old grandson.  The clue: “It’s something your mom uses to clean.”  The correct answer: a broom. My grandson’s answer: “A cleaning lady.”