► Tracy A. from Groton, MA sent in a service and repair report card, with 10s across the board. She said, “In every call or visit I have been greeted and assisted with exceptionally friendly, knowledgeable staff. Patrick has helped us on more than a few occasions and I can’t say enough about him – […]
March 10, 2018
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March 9, 2018
► Steven C. sent us this email recently … “Hi folks, I just wanted to take a moment and express my thanks to Paul M. for his assistance with my burned out hot tub heater element. His expertise and clear description of the element replacement process allowed me to be able to do a (relatively) […]
March 3, 2018
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March 5, 2018
► Denise C.B. from Groton had this to say about her experience in the store… “Tod was very personal, knowledgeable and spent lots of time with me”. She stated our sales help was excellent and did not feel we had an area we could improve. Denise said she would definitely recommend us to a friend. […]
February 24, 2018
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February 26, 2018
► This is our last week closing on Wednesdays. Starting March 1, we are open Monday-Wednesday 10-6, Thursday and Friday 10-8, Saturday 10-5, Sunday 12-5. ► Lynda L. from Manchester had this to say about her experience in the store… “5 stars!! I went in for a hot tub and saw great prices and bought […]
February 17, 2018
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February 19, 2018
► This week’s report card comes from the Billiards department, from an anonymous source. This customer said their shopping experience, the sales help, and our operations people were all good. They said that everyone was “very pleasant and helpful … friendly and knowledgeable”. And in regards to how our products perform for them, “Usually good, […]
These Are The Best Ways To Make Gas Grills Last
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February 16, 2018
Investing in something as important as a grill means that you have to take the time to maintain it. Otherwise, your investment would have been a waste of time and your product will deteriorate. Not to worry, though – maintenance doesn’t have to be a big “to-do” when it comes to gas grills. A few […]
February 10, 2018
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February 12, 2018
► Anne-Marie is taking the summer off. Even worse, she is not coming back. I am so sad. So we are advertising for another Office Manager. Not a replacement – we will never replace Anne-Marie! But if you know of someone who is really, really smart and can do even half of what Anne-Marie could […]
February 3, 2018
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February 2, 2018
►February 10: Happy February Birthday to Connie and Elaine. Help us celebrate with FREE birthday cake in the coffee shop, while it lasts. February 14: Happy Valentine’s Day! February 19: Presidents’ Day. We are open our normal store hours. March 1: New store hours begin: Monday – Wednesday 10-6, Thursday and Friday 10-8, Saturday 10-5, […]
January 27, 2018
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January 26, 2018
► Long-time customers, Tom and Beth M., sent us this email a couple weeks ago, “I have been negligent and not informed you sooner, but we will be missing Tod’s singing, well perhaps that is not accurate … we have moved to Washington State. Thanks for all the help you and your staff have given […]
January 20, 2018
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January 19, 2018
► Carolyn C. from New Ipswich, NH sent in a Seasonal Service and Repair Report Card after she had Paul do a hot tub repair for her. She gave us 7 out of 10 on how her initial inquiry was handled and on our original quoted price being reasonable. She gave us 8 out of […]
