September 19, 2015

►    Congratulations. Last quarter you averaged 88% correct answers on your written fire drills (not counting the people who did not bother to turn them in). So, only half a person “died” over the theoretical fire. Good job. Not perfect, but much improved.

►    Customer Feedback: A Seasonal Service and Repair Report Card was received from Jay P. of Walpole, NH, for nonwarranty hot tub repairs. He rated us primarily excellent in the way the call was handled, efficiently and in reasonable time. He rated us average on the original quote and reasonable price for “extras”. As far as the actual service, he rated us excellent on efficiency, friendliness, politeness, workmanship, and responsiveness. He said “Had I known what the job was, I could have done it myself with some tutoring over the phone. Otherwise all was very good.” The customer saw our ad on the web.

Added by Dennis: We sent an apology and a $105 mileage refund. We weren’t particularly wrong, but we could have told him it was fairly easy to do. Walpole is 60 miles from here.

►    New advertising and weekly specials begin Sunday, September 20 “Billiard Clearance”. Everything else remains the same.

►           Events during the next couple of weeks:

         September 23: Pool School 304 ~ Inground Pool Closing, 7:00 PM – 8:30 PM

         October 1: Winter store hours start: Mon, Tues, Wed 10:00 AM – 6:00 PM; Thu, Fri 10:00 AM – 8:00 PM; Sat 10:00 AM – 5:00 PM; Sun 12:00 PM – 5:00 PM.

         October 10: Happy Birthday Allison: FREE birthday cake in the coffee shop, while supplies last.

         October 17: Happy Birthday Sarah: FREE birthday cake in the coffee shop, while supplies last.

         October 25-31: Halloween’s coming. Trick-or-Treat for some Halloween candy here, while supplies last.

►    From Stephanie:  Please look over our new examples on the correct way to write up a pool cover. There is both a template showing the information needed, as well as examples. These pages have been added to the Operations manual. If you have any questions, please ask.

►    Most quarterly reviews will be done in time for next week’s pay. I’m not sure if they all will be done, but as of now, most are. In the meantime, you can see your adjustments. You received your Fire Drills after you did them. Register mistakes   should have been shown to you the week after they happened. Stephanie keeps a spreadsheet on them and she has the original reports.   Sales order mistakes are being given to you in a spreadsheet. You can proof them by looking at the sales order at the front counter, and in Retail Pro. If you have questions on them, check with Rose first, and then with me if you disagree.

►    Life in These United States from the Reader’s Digest: After many trips over the years to Disney World with our nephew, my husband and I were eager to hear about his first time there without us and on his own dime. He summed it up quite well when he said, “I discovered that Disney World is not so magical when I’m paying for it.”