September 27, 2014

►    Customer Feedback: Customer Dave M. from Townsend rated us good in his general shopping experience.  He stated “We wish there had been more liner choices in stock!” When asked if any of our team members did an unusually good job, he remarked “Yes! (The salesman) did a great job making an extra effort to make sure we were satisfied.”  He rated our sales help as “excellent” stating “He was very knowledgeable and friendly to work with.”  Our operations people were rated “excellent”.  When asked how our products performed for him, he said “Our last pool lasted 18 years!”  Would he recommend us to a friend? – “We have always had a good experience shopping here – everyone is very knowledgeable about your products!”

►    Advertising, Specials and department sales continue from last week: Billiard Clearance. Everything ends on Saturday October 4th.

►    New store hours start on Wednesday, October 1st:  Sunday 12-5; Monday, Tuesday and Wednesday 10-6; Thursday and Friday 10-8; and Saturday 10-5. This is very important – do not make people waste a trip and get very angry with us. Give them the right hours.

►    Upcoming Events:

September 27: Happy Birthday John: FREE birthday cake in the coffee shop, while supplies last.

October 11-12: FREE Food. Add cookies & pastries to your FREE coffee and tea in the Coffee Shop, while supplies last.

►   The Cover Logix $50 rebate ends September 30th.

►    Reprinted from the August 9th Gull News: We no longer take things to the UPS store to be shipped.  Fedex will pick up here for $10 LESS per box, and even less when the idiot at the UPS store pushes the wrong button (like $120 vs. $20).  The trick:  Ann A. is our new small package shipping manager, because she know how to use their website.

►   Mia and Stephanie can also order a Fedex pickup online now.

►   Non-management Product Support Team members are not missing your quarterly reviews and bonuses. They are not done yet. I hope to have them by October 3, or October 11 at the latest.

►   More New Jokes: During the doctor’s periodic visit to my elderly mother, I told him that mother would be celebrating her 98th birthday in a few days. Delighted by the news, he bent down and gave her a kiss for the occasion. He then announced that he, too, would be celebrating a birthday in a few days and asked for a kiss in return.  When he left, my mother shook her head in disgust. Can you imagine, she said.  Seventy dollars and I had to kiss him too!