Service Report Card Results

We ask our service customers to fill out a report card on our service. Here are our annual results. You can see copies of all the report cards, with some personal information blackened out, in the store. To talk to the actual customers, we will be happy to contact them with their permission.

2007 Averages
Initial call or inquiry handled efficiently
9.43
Follow-up by Technician handled efficiently
9.58
Returned calls within a reasonable time
9.72
Received appointment within a reasonable time
10.00
Reasonable price on original quote
10.00
Reasonable price; counting “extras”
10.00
Kept appointments or cancelled in advance
10.00
Worked efficiently
10.00
Polite, friendly
10.00
Good workmanship
10.00
Completed all work you expected
10.00
Completed all work agreed to
10.00
Cleaned up after completing work
10.00
Worked in a safe manner
10.00
Responsive to your needs
10.00
Responsive to questions or problems
9.86
Would you recommend us to a friend?
10.00

“Joe was very nice. Our hot tub has leaked for 5 years and no one could fix it. Joe did. He was very friendly and cleaned up and offered good advice. I will recommend him to anyone in need of repairs.”
Ellen F., Amherst, NH

“You have a first rate operation.”
Brian P.,
Hudson, NH