We ask our service customers to fill out a report card on our service. Here are our annual results. You can see copies of all the report cards, with some personal information blackened out, in the store. To talk to the actual customers, we will be happy to contact them with their permission.
| 2007 Averages | |
|
Initial call or inquiry handled efficiently
|
9.43 |
|
Follow-up by Technician handled efficiently
|
9.58 |
|
Returned calls within a reasonable time
|
9.72 |
|
Received appointment within a reasonable time
|
10.00 |
|
Reasonable price on original quote
|
10.00 |
|
Reasonable price; counting “extras”
|
10.00 |
|
Kept appointments or cancelled in advance
|
10.00 |
|
Worked efficiently
|
10.00 |
|
Polite, friendly
|
10.00 |
|
Good workmanship
|
10.00 |
|
Completed all work you expected
|
10.00 |
|
Completed all work agreed to
|
10.00 |
|
Cleaned up after completing work
|
10.00 |
|
Worked in a safe manner
|
10.00 |
|
Responsive to your needs
|
10.00 |
|
Responsive to questions or problems
|
9.86 |
|
Would you recommend us to a friend?
|
10.00 |
“Joe was very nice. Our hot tub has leaked for 5 years and no one could fix it. Joe did. He was very friendly and cleaned up and offered good advice. I will recommend him to anyone in need of repairs.”
Ellen F., Amherst, NH
“You have a first rate operation.”
Brian P.,
Hudson, NH
