I thought your technicians were great. The telephone updates were terrific. I knew the status of parts ordered, estimated delivery to store, and given flexible times to schedule installation at my home. Everyone I worked with was polite and responded quickly to my questions. A big plus is scheduling a time of day. In today’s world where repair people arrive “between 8 and 2”, it was refreshing to be able to schedule an appointment that would not impact my job. Thank you for having standards of excellence that many businesses today have forgotten.

I thought your technicians were great. The telephone updates were terrific.  I knew the status of parts ordered, estimated delivery to store, and given flexible times to schedule installation at my home.  Everyone I worked with was polite and responded quickly to my questions.  A big plus is scheduling a time of day.  In today’s world where repair people arrive “between 8 and 2”, it was refreshing to be able to schedule an appointment that would not impact my job.  Thank you for having standards of excellence that many businesses today have forgotten.

Sincerely,

Robin, Bennington, NH – February 2012