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I have rarely had such a positive experience at a retail store! It’s very difficult to spend thousands on a “non-essential” item but your store and people made it comfortable for me.  I spent a lot of time with Kristine and Mia, and they were both exceptional.  Close to an hour with each of them.  Very knowledgeable, patient, friendly.  No hard sells.  Just nice.  And they really knew the product.  I was on the phone twice with Patrick and had the same experience.  Totally patient and knowledgeable.  When I thought about switching to a different top lifter, he said that my tub was already wrapped up with the lifter but that it was no problem to change as it was important that I got exactly I needed (ending up not changing).  Also very helpful when I called about water questions.

Truly a very postive experience. So much so that I meant to write you, but this card was easier.  Enjoying the hot tub very much.  Very nice machine!

Rob, Bow, NH – February 2016