Customer References | Seasonal Stores - Part 2

Hi, I just wanted to tell you how wonderful your employee Patrick is! I work retail and I know just how it can be.  In fact, you almost always hear the complaints and not the good things.  For this reason, I have decided to take a minute to tell you how great he is. After […]

Patrick helped me find a part for my filter that is 15 years old. He spent a lot of time researching this for me and was extremely knowledgeable, helpful, and friendly.  I feel that he is a huge asset to your store.  I’ve been coming into your store for 15 years and he is definitely […]

As a first time pool owner, your store became my favorite place this past summer. All your employees were so very helpful.  They always knew what they were talking about and gave great and detailed explanations.  You provide excellent service.  Your team is very patient. Ed, Wilton, NH – December 2013

To the Management of Seasonal Specialty Stores, I would like to make you aware of the outstanding service I received from the parts & repair department recently. I brought my spa pump in for repair of the impeller seal and found that I had a very unique part with no real manufacturer’s identification.  Patrick and […]

This has to be one of the best customer service companies in the world. How do you create such a place?  How do you develop the crew?  The pool sample crew, pump rebuild crew, and chemical school crew are all excellent.  You direct me to a great solution, never any sales pressure, and am always […]

I have rarely had such a positive experience at a retail store! It’s very difficult to spend thousands on a “non-essential” item but your store and people made it comfortable for me.  I spent a lot of time with Kristine and Mia, and they were both exceptional.  Close to an hour with each of them.  […]

Everyone we dealt with was friendly, informative, and non-pressuring. We took a lot of time shopping for our pool.  Honestly, our first visit was to benchmark Seasonal against the “discount” stores.  Mia was patient, informative, and she did not pressure us at all.  She encouraged us to shop around.  When we came back to buy […]

Very impressed with all aspects of Seasonal Stores in Amherst, NH. They are all fantastic.  Special shout out to Stephanie, who I purchased the pool from and Mia for sharing her knowledge of the classes.  I absolutely would recommend going to your store.  You go above and beyond to help customers properly care for their […]

Your sales staff was always available for help or questions, but didn’t “get in your face” as soon as you entered the store. I will definitely drive the 2 hours to do business with you (it’s four hours round trip!). Allison was very helpful, and went above and beyond to replace bolts I had lost […]

Folks, It is possible I sound like a broken record (how’s that for dating myself) but you guys rock! I did indeed open the January message, thank you very much. So many retailers send tons of mail which should be trapped and flagged as spam.  Your mail will never be treated as spam on my […]