July 7, 2012
► A Service and Repair Report Card was received from Shawn and Sharon F. of Litchfield, NHf or their hot tub repair. They rated us as Excellent on all 17 points. “Everyone in your store is always so helpful. We would never go anywhere else!”
► Advertising and specials continue from last week: “Hot Midsummer Clearance Sale”.
► Happy fifth anniversary to Roz, Saturday July 7th. FREE anniversary cake in the Coffee Shop while it lasts.
► Next Saturday, the 14th, is Mia’s birthday.
► Remember Pool School Lite on Wednesday, July 18th. Tell people about it. It would be a shame to teach a class to only one person!
► There were 56 One-of-These Awards for June; 21 for Customer Service. Finalists were Anne-Marie, Jen, Patrick, Jeremy, and Stephanie. Owner’s Choice was Jeremy. Drawing winner was Mia.
► You are a cashier, and someone needs help bringing something out to their car. What would you do?
1. Take it yourself, and let everyone else in line wait.
2. Call someone from the warehouse, to come get it.
3. Call anyone to come get it.
4. Highlight the items, bring them yourself to the Customer Pick Up door, and tell them the worker at the Pick Up door will take care of it.
Almost always, solution 4 is best. That’s why the registers are so close to the Pick Up door.
► To the best of my knowledge, we do not have any coupons running that would only show upon a cell phone, with nothing to print. It is possible to use a smart phone to get to an online coupon, but the customer has to fill it out to use it, which means they have to print it out first.
Remember, you have a coupon envelope with copies of every coupon we are currently running, and directions or highlights for what you need to do. So if you see something come in that isn’t there, ask a manager to see it.
► Bits & Pieces:
Belief is All You Need: A man was lost while driving through the country. As he tried to read a map, he accidentally drove off the road into a ditch. Though he wasn’t injured, his car was stuck deep in the mud. So the man walked to a nearby farm to ask for help. “Warwickcan get you out of that ditch,” said the farmer, pointing to an old mule standing in a field. The man looked at the haggardly mule and looked at the farmer who just stood there repeating, “Yep, oldWarwickcan do the job.” The man figured he had nothing to lose. The two men and Warwick made their way back to the ditch.
The farmer hitched the mule to the car. With a snap of the reins he shouted, “Pull, Fred! Pull, Jack! Pull, Ted! Pull Warwick!” And the mule pulled the car from the ditch with very little effort. The man was amazed. He thanked the farmer, patted the mule and asked, “Why did you call out all of those other names before you called Warwick?” The farmer grinned and said, “Old Warwick is just about blind. As long as he believes he’s part of a team, he doesn’t mind pulling.” Adapted from “Some Folks Feel the Rain…Others Just Get Wet”. James W. Moore, Dimensions.
► Internet Humor:
Idiot Number Two: Early this year, some Boeing employees on the airfield decided to steal a life raft from one of the 747s. They were successful in getting it out of the plane and home. Shortly after they took it for a float on the river, they noticed a Coast Guard helicopter coming toward them. It turned out that the chopper was homing in on the emergency locator beacon that activated when the raft was inflated. They are no longer employed at Boeing.