November 24, 2012
Customer Feedback: Customer Mrs. Ron W from Nashua, NH stated that her general shopping experience with us was Fair. “Sales person did not have all the information on the pool we were looking at, and not helpful in suggestions for our situation.” Did any of our team members do an unusually good job? “Patrick was helpful in resolving a problem after delivery.” Did any of our team members do an unusually bad job? “We were missing parts to the pool, and they were not given to us when we picked it up.” Sales help in general was Average. “Most sales associates are friendly and knowledgeable in the pool supply area.” Operations and communication were both rated Good. Product performance was rated Excellent. “In the past everything we purchased from you has been excellent. Would she recommend us to a friend? “Maybe.” “Products are reasonably priced and technical staff are knowledgeable.” What can we to do improve? “The list of installers do not return phone calls. We were lucky to find someone else not on your list.
► Most Advertising, specials and monthly specials continue from last week: “Family Fun Specials”. We have a second ad running on Sunday November 25th, a Full Page color ad: “Family Fun Sale”
► Free coffee and pastries 11/24 to 12/2.
► All of the Department Sales end Sunday, December 1 except Above Ground pools.
► The Legacy “room” internet sale on special-order all-black Mustangs or Stallions starts 11/28.
► We have added a four-minute video on Eagle Industries to the Electric Fireplace page of the website.
► Hot tub program is changing as the J series tubs arrive. All new regular prices now. Saleprices will not change until the current sale ends on December 1st. Retail Pro descriptions will no longer change each year (A,B,C,…I, J, etc). The descriptions no longer say the obvious (like EHDT or eSeries). The rest of the description is now pretty useless to you – it’s the Marquis codes for the colors and options. Actually, they are more complete than we had in the past if you can imagine that SIL means Silver Swirl, and MH is Mocha Horizontal. We put a copy in the Special Order book for your reference. I don’t plan on you actually having to know it – you can still use colors when you write.
► Congratulations to Mia, for selling 15 Maytronics automatic pool cleaners this year. Pat was second with ten, and Tod was third with eight. Dennis and Stephanie had 5, Trina had 4, Josh, Landon and Victor had 3, and Kristine had 2. Great job.
► We only have one set of Andover T legs left (last I heard) and we have no plans to get more. So the next one will be the last one. Pat will put a post-it note on the sign when he’s sure.
► From Patrick: It is everyone’s responsibility, and I mean everyone’s responsibility to answer the phone. Do not assume it will get picked up. If you are not with a customer then you can answer it.
► Remember, when you finish a scratch pad, give the cardboard backing to Rose so she can make another pad.
► Legacy is running another sale on their website November 23 to 26 only. It is on a 14’ Shuffleboard that we do not carry. I put the sign in the lunchroom. We will meet the price (with a 50% minimum deposit), but only on that table, those days. We don’t make the rules – Legacy does.
► More court testimony:
– Attorney: “How old is your son, the one living with you?” Witness: “Thirty-eight or thirty-five, I can’t remember
which.” Attorney: “How long has he lived with you?” Witness: “Forty-five years.”
– Attorney: “This myasthenia gravis, does it affect your memory at all?” Witness: “Yes.” Attorney: “And in what ways
does it affect your memory?” Witness: “I forget.” Attorney: “You forget? Can you give us an example of something
you forget?”
– Attorney: “Now doctor, isn’t it true that when a person dies in his sleep, he doesn’t know about it the next morning?”
Witness: “Did you actually pass the bar exam?”