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Dec. 12012

December 1, 2012

►    A Service and Repair Report Card was received from an anonymous customer that had their hot tub repaired.  They rated us Excellent on 15 points.  “There was some confusion over the initial visit – I was not made aware that it was a service call and I would be billed.  Victor took care of it by waiving the labor for installation.”

►    Big changes in advertising and promotions Sunday, December 2.  New advertising and weekly specials: “Family Fun Sale”.  Above Ground department sales continue (final month).  Hot Tub sales, Billiard Table sales, and Game Table sales all begin. Sale sheets are pink. 

►    Happy Birthday to Kristine next Saturday, December 8.

►    If people do not have a Reward$ card, tell them about it.  At least you have the time.  Everyone you sign up now is one less that you have to sign up with a line in June! 

►    Hold the date:  the Wrap Party will be on Saturday, January 5.  You and a guest can come.  Invitations will come out closer  to Christmas.

►    From Victor:

        – Please:  Signs belong in the file cabinet.  Not just tossed around the supply closet or left at the registers.

        – Keep register counters clean and clear.  Restock returns immediately.  There is time in between customer and service.  You are not glued to the register.

►    From Anne-Marie: Biolab has changed some of its product numbers as well as sizes. Spa Chlorinating Concentrate is now 14 oz. instead of 16 oz.   Spa Calcium Hardness Increaser is now 12 oz. instead of 14 oz.  I have already changed RetailPro, so customers buying up the old product will think they are getting more ounces than the receipt shows.  This will take care of itself as we sell out of old product.  I have already added the new UPC codes so the transition should be seamless when the new product arrives.

►    From Marquis:  Marquis has been informed there is a delay in our supplier’s MicroSilk® production.  That means MicroSilk will not be available on select Marquis Signature units until sometime early next year.  As soon as we have a more specific timetable, we will let you know.

►    We sell fewer than 4 Dri Tech 5# granular chlorine (68%CalHypo) a year.  It costs more than Pool Burn, and it’s the same thing.  So now that we’re out, we are just going to put the Pool Burn in the store twice, with an extra label for 2.5 ppm when it’s in the chlorine department.

►    After 186 years in business, Mali Corporation has closed.  While they say they may reopen in fall of 2013, I doubt it.          Seeing this coming, we already had switched some stock cloth to Imperial.  Please be patient as we complete the switch to new special order sources.  No one else carried such a large selection.

►    More court testimony:

        – Attorney:  “The youngest son, the 20-year-old, how old is he?”  Witness:  “He’s 20, much like your IQ.”

        – Attorney:  “Were you present when your picture was taken?”  Witness:  “Are you kidding me?” 

        – Attorney:  “So the date of conception (of the baby) was August 8th?”  Witness:  “Yes.”  Attorney:  “And what were

                                   you doing at that time?”  Witness:  “Getting laid.”

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