February 2, 2013
► Customer Feedback: Mark & Chriss C from Brookline, MA stated that their general shopping experience with us was Excellent. “Pump broke just in time for your clearance sales.” Did any of our team members do an unusually good job? “Tod was very helpful & full of information. We even, finally, got an automatic pool cleaner. It’s awesome!” Sales help, operations, communication, and products were all rated Excellent. “Pump needed to be wired for our circuit box. They helped us the same day.” “We forgot a small item and the cashier ran it out to our car. She was great.” “Thank you for the mug, candy, and card.” Would they recommend us to a friend? “Already have. All they have to do is see how clean our pool is.” What can we do to improve? “Receipt was a little confusing.” What do we do really well? “Product knowledge, the help, and attention to each customer.”
► All advertising and specials continue from last week: “Entertain at Home”
► Rose has improved the gazebo page on the web; making it searchable by Google, giving it better quality photographs, and adding a link to Visscher. The equivalent page in the hot tub folder has also been improved, though you won’t see it until we make new folders. We have also added an extensive section on Saber infrared grills. You should read it. I will be designing an overview page and rewriting some Saber copy to make it less derogatory towards regular grills.
► Got a line? Tell the customer they can fill out the Reward$ application and give it back to you, or mail it. If they include a copy of today’s receipt (you can make them a duplicate copy), Anne-Marie can add that one to their points. Just that one. Why? The program has been advertised for a year, now. We do not need to give retroactive points any more.
► Congratulations to Mia on the birth of Paxton Robert.
► Congratulations to Seth. Marquis just announced the first twenty-four people in North America, to complete the Learning Zone program, and Seth was one of them.
► Submitted by Stephanie: To whomever unpacks and puts away the APC order. Save the large boxes! They are perfect for when I redo the Defectives System. Please let me know where you put them.
► Marquis is making a running change in the color of the step platforms in Environments. It will really only matter to people putting several items next to each other. We created a sign for the department and the Special Order book.
► A minor change in the Spectra pool. To avoid confusion, we will call it Sharkline instead of Sharkline Premium. It is better than Sharkline Economy, but it does not have the extra-long warranty that the rest of the Premiums now include.
► I am shopping for a major repair or replacement of the telephone/voicemail system, because we can’t find anyone to support it anymore. Any ideas on changes while I’m at it? Tell me, or leave me a note.
► For those who love the philosophy of ambiguity – the idiosyncrasies of English:
– What was the best thing before sliced bread?
– One nice thing about egotists: they don’t talk about other people.
– Does the little mermaid wear an algebra?
– Do infants enjoy infancy as much as adults enjoy adultery?