April 6, 2013
► Customer Feedback: Customers Jeffrey & Pamela A, from Hollis, NH, stated that their general shopping experience with us was Excellent. “Everyone was helpful & knowledgeable! Not like some places where they ‘guess’ this is what I need. Did any of our team members do an unusually good job? “Victor, Patrick, Tod Blanchard, and his daughter Kristine, and Joe (installed pool cover).” Sales help, operations, and communications were all rated Excellent. “Very nice to carry all the heavy stuff for me!” They would recommend us to a friend. What can we do to improve? “I am very pleased.” What do we do really well? “Have trained staff – follow up on product sold.”
► New advertising starts Sunday, 4/7: “Seasonal News”. That is our April Pre-Seasonal Sale newsletter. We expect them all to arrive in-home (30,000 of them) by 4/13. Everything else continues, as from last week.
► When you receive your Seasonal News at home, please write on it the date that you received it. Bring it in, and put it in my mailbox. Assuming you wish to have a copy for posterity, take on or two home from the store. I need to see the print quality and delivery times, and I cannot trust that the samples they give to us are representative of the entire job.
► Happy Fifth Anniversary on Tuesday, April 9th to Stephanie: We will celebrate with cake in the Coffee Shop on Saturday, April 13.
► Please arrange your schedule to work Sunday, May 19 for the Open House. Some people will need to be in early. Patrick will make the final determination. Not everyone will be needed, but we need as many as possible to be available. If Pat cannot get enough store and warehouse people, we may need office people, too.
► Why is no one asking people to sign up for Reward$ or Sense anymore? I hear you asking if people are on Reward$. They say no, and you don’t say anything else. We have a suggested script that we gave out in January, which is in your mailbox. Please use it. At a minimum, the next question should have been: “It pays you a lot in rebates. Would you like to be in on it?”
► Don’t mess with children: A teacher was giving a lesson on the circulation of the blood. Trying to make the matter clearer, she said, “Now, class, if I stood on my head, the blood, as you know, would run into it, and I would turn red in the face.” “Yes,” the class said. “Then why is it that while I am standing upright in the ordinary position the blood doesn’t run into my feet?” A little fellow shouted, “Cause your feet ain’t empty.”