June 22, 2013
► Customer Feedback: Customer Eric & Trixie S. from Spofford, NH, stated that their general shopping experience with us was Excellent. “Good selection, help from sales associate.” Did any of our team members do an unusually good job? “Yes – Seth was very helpful. Knew the product, was happy to check availability. Also – Jim in the warehouse – very helpful.” Sales help, operations, communications, and product performance were all rated Excellent. “See #2. Very knowledgeable and also very friendly, which is a nice bonus (Seth & Jim).” “Seth rang us up – explained detailed costs.” “Received email within days of signing up for bonus program.” “We love our new Telescope furniture.” What do we do really well? “We shopped for deck furniture for our new deck in the Keene area, as far down as Holyoke, MA. Your selection was by far the best – and it was worth our 2 trips in 3 cars to drive the 50 miles each way to bring our goods home!”
► Advertising, weekly specials, Pool Supply sale items, and monthly department sales continue from last week: “Super Summer Savings”
► Happy Birthday to Patrick Sunday, June 23, and to Rose Monday, June 24. FREE birthday cake in the Coffee Shop on Saturday, June 22, while supplies last. If we have two cakes, it will probably last into Sunday.
► We have updated the Heat Pump and Gas Heater sign to show a new Air Intake Connection kit; Pentair No. 461031, $199.99; for putting a Master Temp heater indoors. Additionally, the plumber would need to provide whatever ductwork was legal for the particular installation. The ductwork hooks into this.
► From Seth: Congratulations to Roz for being smoke-free for over one year!
► If you are upgrading the filter in an Intex pool, do not remove the small filter and give them the new filter in the box. Because the box comes with hoses and parts that you just left in the pool box. And you gave them the filter box, so we have to sell the one you took out for ½ price. Exchange like for like. Whatever you remove from the pool box – probably just the filter with cartridge inside, replace only that. Then we will have a box (we will need to re-label it) hoses, etc. to sell.
► From Stephanie:
- I have re-worked the books under the parts counter. If you work behind that counter, please take a look at it and be familiar with your resources. There is a book solely for Pentair products, and books for APC’s. Manuals we have for other products are all sorted and in folders. We even have a folder on most of Namco’s! Please take a look.
- Water Testers, when you staple a test, please try not to staple over any information. We have to rip them apart to read the second page!
► Added by Dennis: At least on Waterlink tests, staple the upper right corner only. We can’t make the advice (particularly stabilizer) not print in the upper left corner.
► Lunch Saturday 6/22 (and leftovers Sunday 6/23) provided by Robelle Industries: Chicken N Chips.
► Lunch Saturday 6/29 (and leftovers Sunday 6/30) provided by Uno’s Grill in exchange for Seasonal Gift Certificates we gave them for a promotion.
► Remember! We go to new hours on Monday, July 1: closing at 8PM during the week. Tell that to everyone asking for hours. Tell them this week’s hours and July hours. Otherwise, they will come at 8:45 next week and be mad at us.
► The under rail brush is being removed from the Supreme Playing Package because we can’t get them anymore.
► More Internet Humor:
A priest, a doctor, and an engineer were waiting one morning for a particularly slow group of golfers. The engineer fumed, “What’s with those guys? We must have been waiting for fifteen minutes!” The doctor chimed in, “I don’t know, but I’ve never seen such inept golf!” The priest said, “Here comes the greens-keeper. Let’s have a word with him.” He said, “Hello George, what’s wrong with that group ahead of us? They’re rather slow, aren’t they?” The greens-keeper replied, “Oh, yes. That’s a group of blind firemen. They lost their sight saving our clubhouse from a fire last year, so we always let them play for free anytime!” The group fell silent for a moment. The priest said, “That’s so sad. I think I will say a special prayer for them tonight.” The doctor said, “Good idea. I’m going to contact my ophthalmologist colleague and see if there’s anything she can do for them.” The engineer said, “Why can’t they play at night?”