February 1, 2014
► Customer Feedback: Denis & Gail T from Milford, NH stated that their general shopping experience with us was Excellent. Did any of our team members do an unusually good job? “Roz did a great job – she is not pushy and she is very knowledgeable.” Sales help, communication, and products were all rated Excellent. What can we do to improve? “Nothing – just keep doing what you’re doing.”
► Advertising, promotions and weekly specials continue from last week: “Entertain at Home”. This is the last week of almost all of them
► The Warehouse Order Form this year, is exactly the same as the 2013 one. So it’s the same color and we are not throwing them away. As we print new ones, they will just say “2013-2014”.
► From Jen: February is open enrollment month for AFLAC. This is the time that you would make any changes to your existing coverage or add new coverages. If you want to make any changes, see me and I will give you the contact information for Marie Terhune, our AFLAC representative.
► From Anne-Marie: I have added a field on the ITEMID database in RetailPro called “WARANTY”. (I know that’s spelled wrong, I used all the letters I could). This field will be displayed on new receipts. As you ring up items, if this field has a “YES” on any items, you will need to be sure a customer name & address are entered on the receipt as these are warranty items. Not all warranty items are flagged in the database – mostly those that could be cash and carry. If you have any questions, please see me.
► I have an idea. We develop a lot of money in the tip jar. We could have much more if the recycling money went to you instead of charity. The lunchroom and refrigerator is full of condiments and salad dressing with people’s names on them. One of the new assistant managers is going to take charge of ordering them; paid for by the tip jar. That doesn’t mean we will buy every single type – just a reasonable selection.
► No, this company is not currently for sale. However, it probably will be for sale – to employees or outsiders – in about three to six years when I retire. In the meantime, anyone who wishes to make me an offer I can’t refuse, is free to do so!
► Seasonal Reward$ expire at the end of the year. That means members get eleven months to use them. Once the previous years certificates have been removed from the front counter, you cannot help the customer. If the customer insists on using expired Reward$, leave the information for me to research.
► We are sending out a Seasonal Reward$ email to Reward$ customers who own a hot tub. It includes a coupon for 20% off certain items, until February 17th. There is a copy of the coupon in the coupon envelope, and a copy of the entire email attached. Use a replacement coupon for anyone who knows about it but does not bring it in – like smart phone users. You will take the discount manually. Let me know if you have any questions or problems.
► From the Reader’s Digest: A man, shocked by how his buddy is dressed, asks him, “How long have you been wearing that bra?” The friend replies, “Ever since my wife found it in the glove compartment.”