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May 16, 2015

May. 152015

►    The May Seasonal Reward$ email went out Friday, May 15.  Please review that coupon – it requires a $200 minimum purchase.  Remember, that’s what they buy, not what they spend.  If they buy $200 worth of stuff they can use the coupon.  So if they buy $200 and use a $100 Reward$ certificate and a $90 gift certificate, they can still use the $10 coupon.

►    Customer Feedback: A Seasonal Specialty Stores Report Card was received from a customer with the last name of W., of Nashua, NH.  Their general shopping experience with us was Good.  Did any of our team members do an unusually good job?  “Mia was very helpful in the store, and also when she came out to the house to explain pool operation”.  Sales help, operations, communication, and product performance were all rated Good.  Pool School, in-store advice, free water testing, at home tutoring, and the Take-It-Easy program were all rated Excellent.  What do we do really well?  “Information – very good at explaining everything to a first time buyer”.

►    New advertising and weekly specials start Sunday, May 17:  “Seasonal Beats Them All”.  Everything else remains the same.

►    A new Saber gas grill advertisement begins, for Memorial Day Weekend Barbeque.

►    The post card (with coupon) trying to move former Boynton Pool customers to us, is being mailed Monday, May 18.  Please review the coupon.  It’s $5.00 off any purchase.

►    Events over the next two weeks:

May 16:  Jonathan’s Birthday:  FREE birthday cake in the coffee shop while supplies last.

May 16-17:  FREE Food.  Add cookies & pastries to your FREE coffee and tea in the Coffee Shop, while supplies last.

May 20:  Pool School 202 ~ Easy Pool Opening, 7:00 PM – 8:30 PM

May 25:  Memorial Day: Open 10:00 AM – 5:00 PM ONLY

May 30:  Customer Appreciation Day:  Free Gifts with any purchase, while they last.

►    Remember, we are open 10AM to 5PM on Memorial Day.

►    Great job on the registers last week.  No mistakes on liquid chlorine deposits.  One really big mistake on warranty items with no name and one small, return on some super shock.

►   Below is an update report on our prices compared two competitors.  So how do they stay in business when we are good, and so much cheaper!

►    Internet Humor:  A little boy was practicing his violin, while his father sat reading the newspaper.  The family dog began to howl along dismally.  Finally, the father could endure the combination no more and said, Can’t you play something the dog doesn’t know?

 

                                                                    A Competitor vs. Seasonal
Item A competitor Seasonal
  5/7 – 5/13 only All month
5 pak Ca HoCl (52%) 14.99
5 pak Ca HoCl (68%) 14.90
15# Jumbo Tabs 59.99 51.98
25# Jumbo Tab 79.99 69.98
18’ Round Solar Cover 48.00 49.98
24’ Round Solar Cover 73.00 89.98
1632’ Rectangular Solar Cover 75.00 79.98
1836’ Rectangular Solar Cover 82.00 99.98
2040’ Rectangular Solar Cover 97.00 129.98
Conclusions, when we have roughly the same thing, we are CHEAPER than this competitor.   Now try to get some advice from them.Look at the 52% watered-down shock compared to 68% full strength: 68÷52=131. So ours is 31% stronger, for 1% less! And we will sell the customer one bag at a time, and they require buying 5 bags at a time. And our solar covers are made in USA! If theirs were, they would probably say so. And we are the warranty center for them. 
                                           Report – A Competitor’s Flier 5/10 – 5/23/15

(There will be another one for Memorial Day)                                                                                                                                                                                                                        Seasonal

                Competitor Reg. Sale
Description Reg. Price Sale Price Price Price
Pentair 19” Sand Filter 499.99 449.99 399.99
Pentair 22” Sand Filter 549.99 499.99 449.99
1hp Pump (Hayward) 429.99 299.99
1hp Pump Reliant 199.99 169.98
1½ hp Pump (Hayward) 549.99 329.99
1½ hp Pump Reliant 249.99 229.98
5 gal Liquid Chlorine (coupon) 23.99 17.99
16# Jumbo Tabs (2 x 8#) 91.98 79.98
15# Jumbo Tabs 69.99 51.98
8# Jumbo Tabs (coupon) 49.99 39.98
8# Jumbo Tabs (2 x 4#) 39.98
25# 45% Cal Hypo Chlor Granules (coupon) 99.99 89.98*
25# 68% Cal Hypo Chlor Granules 79.99
* Plus ours is 44% stronger!Conclusion – when it is exactly the same, or very close, our Regular Prices are the same or lower than their Pre-Season sale prices. We blow them away.
Feb. 182019
►     This week’s report card comes from the Smerekaniczs from New Boston.  They said that their shopping experience was excellent, mostly because Stephanie was so amazing.  They also said that the best thing we could do for our business would...
Feb. 112019
►     The Whites from Londonderry send us some very positive feedback!  “We love shopping at Seasonal Specialty Stores – there is such a great selection!  Everyone was awesome.  Nobody did a bad job – everyone was great.  You have a...
Feb. 22019
►     James & Jackie from Westford, MA have this to say about us:  Always professional and efficient.  Sean helped us buy a Saber grill.  Everyone was timely and polite and nobody did an unusually bad job.  We really appreciate the...