October 5, 2013
► Customer Feedback: Susan L. stated that her general shopping experience with us was Excellent. Did any of our team members do an unusually good job? “Seth – he is fantastic! So knowledgeable about the product! Friendly and very helpful!” Sales help, operations, communication and product performance were all rated Excellent. She would recommend us to a friend. What do we do really well? “Put the customer first; high quality.”
► New advertising, weekly specials, and department promotions all start Sunday, October 5: “Hot Fall Sale”. October’s color is purple.
► Reminder, we are now in October hours: we close at six on Monday, Tuesday, and Wednesday; and we don’t open until noon on Sunday.
► Free food for the weekend, October 12 and 13, in the Coffee Shop, while it lasts.
► Submitted by Jen,
Weekly Fire Alarm Tip: Acting store managers should try to ascertain the cause of the alarm. Take a walkie-talkie with you and supervise any fire-fighting taking place by employees assuring the use of the correct fire extinguishers. Never fight a fire or allow employees to fight a fire larger than a case of Target super shock or if chemicals threaten to cause gases or rapid expansion of the fire!! Instead, evacuate immediately. Note: “too large” is the manager’s judgement. A case of Target super shock is the size to not even start fighting.
Fire alarm procedures are tested once a quarter. Your score on this test plays a part in the amount of your quarterly bonus. A complete answer key is returned with each graded test. If you would like another copy, please ask Jen.
► We won! The Nashua Telegraph just notified us that we won in our category for Best of Greater Nashua. I assume for Pool/Hot Tub/Supply Service.
► We have printed 200 business card-sized cards that give people websites where they can review us. Perhaps we will have better luck getting good reviews if I am not the only person asking. I am outnumbered 30-to-1, and most of you talk to way more customers than I do. Just remember to ask people who actually like us a lot. Otherwise, it will make things worse. Ask Pat where he is keeping them, or keep them on you.
► There were 27 One-of-These awards for September; six for customer service, 13 for extra hard effort, 3 for teamwork, 2 for eyes open, 2 safety, and 1 for great service. Owner’s Choice was Mia, and the drawing winner Corey. Congratulations for all.
► From Mia: A reminder to verify which shock you should be putting in the spa packages. We have found an inventory problem that seems to indicate the spa shock has been used when enhanced shock should have been used.
► According to Reader’s Digest, it could be worse:
Our former department head was famous for his malapropos. Here are his greatest hits:
– The Greek pyramids weren’t built in a day. – Tonight we’re eating at the Tibetian restaurant.
– Spurt me out an e-mail. – It’s not rocket surgery.
– Let’s not put the horse before the cart. – It’s all smoke and windows.
– Sometimes you have to roll the dice, and it comes up tails. – Nothing is nailed in stone.
Steve W., New York