July 12, 2014

►    Customer Feedback:   Customer Susan K., from South Carolina stated that her general shopping experience with us was Excellent.  “We were traveling from SC and unsure if purchase would fit in our van.  Staff was patient with us!”  Did any of our team members do an unusually good job?  “Seth was very helpful as we measured, purchased, and then he helped load the two pieces in our van!”  Sales help, operations, and product performance were all rated Excellent.  “Patient with our questions, held the items until we got there after a high school football game.”  “Helped measure, loaded it for us and answered lots of questions.  Purchase made 9/28 after 3PM.  “Wicker furniture looks great and everyone loves it.”  Would they recommend us to a friend?  “Yes.  Great service, selections, price, and follow-up.”  What can we do to improve?  “Nothing!  Wish we lived closer.”  What do we do really well?  “Follow-up is FANTASTIC!  We were so impressed with a thank you card and a gift?!!  You are the best customer service we’ve seen in a very long time.”

►    New (web) advertising and weekly specials start Sunday, July 13:  “Midsummer Clearance”. Everything else stays the same, and the Hot Midsummer Clearance ad runs on the back page of the Hippo 7/10 to 7/17 (a special deal).  All other promotions and sale items continue.

►    Upcoming Events:

July 12:  Meet Matt Young from Biolab, and ask him for a special discount coupon he brought with him.

July 13:  Mia’s Birthday:  FREE birthday cake in the coffee shop, while supplies last.

July 16:  Pool School 103 ~ Pool Care Lite, 7:00 PM – 8:30 PM.

July 19-20:  Customer Appreciation Days:  Free Gifts with any purchase, while they last.

►    Happy Birthday to Mia, on July 14.

►    Actively invite people to Pool Care Lite on Wednesday, July 16.  It’s the last beginner’s class of the year.  If you think about it, you are talking to several people every day who need a beginner’s class.

►    Coming to the Safety Reward Party?  Think unlimited buckets of balls for the driving range.  You may bring your children who are under four, but we are not asking their names, because we do not have to pay for them.  We asked the others because we pay a different price.  And we do not consider a 19 year old a “young child”.

►    The Safety Committee needs a member to represent labor.  The State requires that management and labor have exactly equal representation.  The labor representatives need to be elected.  Patrick and Anne-Marie represent management, and Jim represents labor.  If you would like to run for election to the Safety/Joint Loss Committee, please leave me a note.  Thanks.

►    Weekly Fire Alarm Tip: Acting store managers should ascertain the cause of the alarm.  Take a walkie-talkie with you and supervise any fire-fighting taking place by employees; assuring the use of the correct fire extinguishers.  Never fight a fire or allow employees to fight a fire larger than a case of Target Super Shock or if chemical threaten to cause gases or rapid expansion of the fire!!  Instead, evacuate immediately.

Fire alarm procedures are tested once a quarter.  Your score on this test plays a part in the amount of your quarterly bonus.  A complete answer key is returned with each graded test.  If you would like another copy, please ask Jen!!

►    Matt Young from Biolab is buying lunch for us on Saturday, July 12.  Be sure to say “thank you”.

►    We have a new display at the Parts Department:  Namco orange DE scoop that only holds 2/3 of a pound of DE.  So be very careful with customers – an orange scoop is one pound everywhere except Namco.

►    Real Jokes:

–        “I said to the Gym instructor “Can you teach me to do the splits?”  He said, “How flexible are you?”  I said, “I can’t make Tuesdays.”

–        Police arrested two kids yesterday, one was drinking battery acid, the other was eating fireworks.  They charged one – and let the other one off.

–        Two serials meet on a roof – fall in love – get married.  The ceremony was rubbish – but the reception was brilliant.

►     Anti-Jokes:

–        A horse walked into a bar.  Several people got up and left as they spotted the potential danger in the situation.

–        You mama so fat she should be concerned because diabetes is a serious problem.