June 4, 2016
► There were 37 One-of-These awards for May; 8 for customer service. Finalists were Rose, Erica, Joe, and Patrick. Owner’s Choice was Patrick, and the drawing winner was Tod. Congratulations and thank you to all!
► Customer Feedback: A Seasonal Service & Repair Report Card was received from customers Matt & Dawn D. in Amherst, NH. They rated us Excellent on all points. “Patrick: Just above and beyond – great representative of the company. Never rushed, undersold we were new to pools and kept it our level. Just great!!”
► Advertising, specials, and promotions continue from last week: “Pool and Patio Sale”
► Safety note: when you leave the flap of a box hanging into an aisle, it can be very difficult to see for someone walking past. Which could result in a cut or an eye injury, or even knocking chemicals over. So please don’t do that.
► Events during the next couple of weeks:
June 4: Meet our Bioguard Chemical Rep., Kevin Gray. Special coupons on select Bioguard chemicals will be available to customers.
June 4-5: FREE Food. Add cookies & pastries to your FREE coffee and tea in the Coffee Shop while supplies last.
June 8: Pool School 101 ~ Introduction to Pool Maintenance, 7:00 PM – 8:30 PM
June 11-12: Customer Appreciation Day: Free Gifts with any purchase, while they last.
June 15: Pool School 102 ~ Introduction to Pool Chemistry, 7:00 PM – 8:30 PM
June 19: Father’s Day ~ FREE Gifts for fathers, future fathers, and fathers-at-heart, 11:00 AM – 5:00 PM
► We do carry 2lb Smart Shock in a case of 6 bottles. It is in Retail Pro, and we carried it last year, also.
► From Anne-Marie: While working on the registers this week, I noticed there really isn’t a procedure to refund a customer who paid using her/his “Seasonal Reward$ or Seasonal Sense Gift Certificate. After speaking with Dennis, we decided the best way is to issue a Store Credit to that customer. I will put something in the RetailPro Manual.
► You have a new Gazebo price list. Many gazebos went down in price.
► Laughter is The Best Medicine from the Reader’s Digest:
Air BNB Reviews of Rapunzel’s Tower: “The highlights were the open floor plan and the large wooded area behind the tower with trails that led to a handsome prince’s castle. Here’s the hiccup: There was just one way to get back to our room: The proprietor would throw her hair out the window, and we’d climb up. Hell-ooo! Don’t they have stairs in this part of the country?”