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10% Off Select In-Stock Furniture
UP TO 30% OFF ABOVE GROUND POOLS!
10% off Playsets!

June 4, 2016

Jun. 32016

►    There were 37 One-of-These awards for May; 8 for customer service.  Finalists were Rose, Erica, Joe, and Patrick.  Owner’s Choice was Patrick, and the drawing winner was Tod.  Congratulations and thank you to all!

►    Customer Feedback:  A Seasonal Service & Repair Report Card was received from customers Matt & Dawn D. in Amherst, NH.  They rated us Excellent on all points.  “Patrick:  Just above and beyond – great representative of the company.  Never rushed, undersold we were new to pools and kept it our level.  Just great!!”

►    Advertising, specials, and promotions continue from last week: “Pool and Patio Sale” 

►    Safety note:  when you leave the flap of a box hanging into an aisle, it can be very difficult to see for someone walking past.  Which could result in a cut or an eye injury, or even knocking chemicals over.  So please don’t do that.

►    Events during the next couple of weeks:

         June 4:  Meet our Bioguard Chemical Rep., Kevin Gray. Special coupons on select Bioguard chemicals will be available to customers.

         June 4-5:  FREE Food. Add cookies & pastries to your FREE coffee and tea in the Coffee Shop while supplies last.

         June 8:  Pool School 101 ~ Introduction to Pool Maintenance, 7:00 PM – 8:30 PM

         June 11-12:  Customer Appreciation Day: Free Gifts with any purchase, while they last.

         June 15: Pool School 102 ~ Introduction to Pool Chemistry, 7:00 PM – 8:30 PM

         June 19:  Father’s Day ~ FREE Gifts for fathers, future fathers, and fathers-at-heart, 11:00 AM – 5:00 PM

►    We do carry 2lb Smart Shock in a case of 6 bottles.  It is in Retail Pro, and we carried it last year, also.

►    From Anne-Marie: While working on the registers this week, I noticed there really isn’t a procedure to refund a customer who paid using her/his “Seasonal Reward$ or Seasonal Sense Gift Certificate.  After speaking with Dennis, we decided the  best way is to issue a Store Credit to that customer.  I will put something in the RetailPro Manual.

►    You have a new Gazebo price list.  Many gazebos went down in price.

►   Laughter is The Best Medicine from the Reader’s Digest:

Air BNB Reviews of Rapunzel’s Tower: “The highlights were the open floor plan and the large wooded area behind the tower with trails that led to a handsome prince’s castle.  Here’s the hiccup:  There was just one way to get back to our room:  The proprietor would throw her hair out the window, and we’d climb up.  Hell-ooo!  Don’t they have stairs in this part of the country?”

Feb. 182019
►     This week’s report card comes from the Smerekaniczs from New Boston.  They said that their shopping experience was excellent, mostly because Stephanie was so amazing.  They also said that the best thing we could do for our business would...
Feb. 112019
►     The Whites from Londonderry send us some very positive feedback!  “We love shopping at Seasonal Specialty Stores – there is such a great selection!  Everyone was awesome.  Nobody did a bad job – everyone was great.  You have a...
Feb. 22019
►     James & Jackie from Westford, MA have this to say about us:  Always professional and efficient.  Sean helped us buy a Saber grill.  Everyone was timely and polite and nobody did an unusually bad job.  We really appreciate the...