► Remember, we close at 3:00PM on Christmas Eve and New Year’s Eve. Getting that wrong can seriously upset a customer who can’t pick up their lay-away Christmas present.
► Customer Feedback: A Service & Repair Report Card was received from customer Ellie & Ron D. from Merrimack, NH. They rated us Excellent on all points. “We are extremely satisfied long-time customers. Your staff exemplifies customer service, and they strive to keep “customers for life”! Including Patrick, Tod & daughters, Mia, Joe, and Paul. It is a pleasure doing business with you. From the time you walk in it is a pleasant, happy, professional, and fun experience. Thank you!”
► Advertising, specials, etc. continue from last week: “Seasonal Greetings”
► A belated Happy Birthday to Joe, last Monday, December 19. Why didn’t I remember a birthday so close to the birthday of Jeanne….. and Jesus?
► No mistakes on chlorine deposits and other register issues for the past two weeks. Great job!
► Remember the clearance cloth list. You can save your customer A LOT of money on an upgrade to Accuguard wine.
► Rose has re-designed our Web-Driver Advertising program. These are the small ads that we run all year in newspapers when we are not running a large display ad. Our intention is just to connect a product with our name, and/or drive the customer to our website in order learn more.
► Sundance says that they are re-opening the second week of February. Did not say where. Obviously not on the vacant lot that is for sale.
► All In A Day’s Work by Reader’s Digest:
My coworker Candy burst into the office on morning and declared, “Well, here it is – the 16-year anniversary of my having married too young.”
