December 27, 2014

►    Happy Birthday to Tod on Saturday, January 3rd.

►    Happy 25th Anniversary to Tod on Saturday, January 3rd.

►    We switched the Energy Miser signs on the hot tubs to Velcro, so it will be easy to hand it to the customer.

►    Questions on your wage summary, quarterly review, quarterly bonus, or more?  Leave me a note or just ask me.  I am here six days a week.

►    It was just confirmed, that if you upgrade a Discovery Rendezvous to Signature, it gets an Inline Spa FROG.

►    We have improved and updated the Hot Tub Cover Order Form in the book, and online.  We added some selling information and the directions on how to do it correctly, just by measuring two points.  Please, don’t tell them to trace it on cardboard, because I have never received a cardboard tracing that was accurate enough; let along that I cannot fax cardboard.

►    Customer Feedback:  Customer Kenneth B., from Nashua, NH stated that his general shopping experience with us was Excellent.  “Your water lab is excellent.  All I have to do is get my water tested, move to the end of the counter, and they help me get the chemicals and explain how to put them in the pool.”  Did any of our team members do an unusually good job?  “Patrick is an asset to your organization.”  Did any of our team members do an unusually bad job?  “Never!  I have been doing business with Seasonal since 1999.”  Sales help, operations, communication, and product performance were all rated Excellent. “Stephanie did not help me but I listened in as she assisted two other customers.  She is exceptional!”  What do we do really well?  “The training of your pool personnel is outstanding.”

►    Advertising, specials, etc. continue from last week:  “Seasonal Greetings”

►    Remember, we close at 3:00 on Wednesday and we’re closed all day Thursday, for New Year’s.  The snow date for the Wrap Party will be Sunday, January 4.  If we close the store for weather on the third, we will move the party to Sunday.  Check with Dennis if you are not sure:  (603) 247-0244.

►    All of your coupons require stapling a duplicate receipt to them.  That is a duplicate of the cash register receipt, not the original, signed credit card receipt.

►    The 2015 Marquis special order prices are now in the book.  Take a look so that you are not surprised when viewing them with a customer.  We added a page for the ATV swim spa.

►    The salmon stock hut tub pages (winter 2015) have been changed, to account for five K series tubs.  The Discovery Rendezvous is still in stock.  The new Napa, 435, Spirit, and Ultimate Epic are on order, and expected in about a month.  The Rendezvous went up a couple of hundred dollars, but the sale price remains the same – so no real change right now.

►    Thank you to Ann Auker for making lunch Wednesday, and to Tod for providing lunch Friday (and Saturday, and maybe even Sunday).

►    News of the Weird from The Hippo:

Dying to get a date:  Like many in society’s subgroups, people who work in “death” industries or professions may believe it difficult to reach “like-minded” suitors.  Hence, Carla Valentine established Dead Meet earlier this year and told Vice.com in October that she has drawn 5,000 sign-ups among morticians, coroners, embalmers, cemetery workers, taxidermists, etc., who share her chagrin that “normal” people are often grossed out or too indiscreet to respect the dignity of her industry’s “clients”.  We might, said Valentine, need a sensitive companion at the end of the day to discuss a particularly difficult decomposition.  Or, she added, perhaps embalmers make better boyfriends because their work with cosmetics helps them understand why “many women take so long to get ready.”

►        More Internet Humor:

  • Professor, I did the best I could on this test. I really don’t think I deserve a zero. Neither do I. But that’s the lowest grade I’m allowed to give.
  • Professor: Before we begin the examination are there any questions? Student: What’s the name of this course?
  • Which do you find more important, money or friends? Friends of course. Why? I can always borrow money from friends.