May 14, 2016

►    Cashiers, please ask anyone buying @ease test strips if they use @ease, because the strips will not work with chlorine, bromine, Baqua Spa, or Soft Soak.

►    Customer Feedback:  Customer Kathy, from New Boston, NH rated her general shopping experience as Excellent. “Easy to view merchandise.  Help was offered yet not pushed on us.”  Did any of our team members did an unusually good job? “Allison provided good and informative advice.  Helped us to get what we wanted when we couldn’t see what we were looking for.”  Sales help was rated Excellent.  “Professional, knowledgeable, and friendly.”  Operations and product performance were both rated Excellent.  Communication was rated Good.  What do we do really well?  “Knowledgeable and friendly sales force.  Good selection of products.”

►    New advertising starts Sunday, May 15: “Seasonal Beats Them All”. All promotions, specials, and sales remain the same.

►    From Kristine: It is very important in the summer months that we always have water jugs in the building.  Please alert either Stephanie or Mia when you take the last one.

►    Events during the next couple of weeks:

         May 14: Jonathan’s Birthday:  FREE birthday cake in the coffee shop while supplies last.

         May 21-22: FREE Food. Add cookies & pastries to your FREE coffee and tea in the Coffee Shop, while supplies last.

         May 22: Meet our Lloyd Flanders patio furniture Reps., Jeff & Claire Walvich.

         May 25: Pool School 202 ~ Easy Pool Opening, 7:00 PM – 8:30 PM.

         May 28: Customer Appreciation Day: Free Gifts with any purchase, while they last.

         May 30: Memorial Day: Open 10:00 AM – 5:00 PM ONLY.

►   We just switched to a new Refund/Credit slip.  It removes the expiration date, so it will never expire.  It also asks for a deposit date and payment method, and a balance date and payment method.  We need both.

►    Rose revised the Customer Reviews booklet in the folders and online.  They will probably be showing up in the folders as we run out of old ones.  The review dates are much more current.  Take a look.

►    We used to have newer employees watching the Pool Schools, which offered the teacher the ability to get something done    without stopping the class and going to the lunchroom to find someone.  Like reprinting the notes or putting out more chairs.  Since we no longer do that, I am changing the role of the greeter.  The greeter, once class begins, moves to the end of the aisle that goes to the Pool School – where one can point out the notes.  Now, the greeter will stay in the area for the entire class; moving to the Design Center or the back of the class to help newcomers, keep an eye on the notes, put out more chairs, and be available to the teacher for errands.  If the greeter also learned something in the class, that a bonus!

►    The Nashua Telegraph is going to start delivering to the store.  Please leave the papers for Dennis.

►   That’s Outrageous! from the Reader’s Digest:  “The irony is not lost on us.”  So said the director of Montana’s Department of Environmental Quality.  She was referring to the fact that employees were placed on paid leave and their office building shut down while it was tested for lead poisoning.