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October 10, 2015

Oct. 122015

►    Customer Feedback: Customer Herb K., from Amherst, NH stated that his general shopping experience with us was Good. Did any of our team members do an unusually good job? “Allison – she was great. Love the stools. Thanks.” Sales help was rated Excellent. Operations people and communication were both rated Good. He would recommend us to a friend. What can we do to improve? “Cut prices.” What do we do really well? “Allison.”

►    Advertising, sales, specials, and promotions all continue from last week: “Hot Fall Sale”. This month’s color is purple.

►    Happy Birthday to Allison Thursday, October 13.

►    Thank you all for the sympathy card for Jeanne’s passing; which Stephanie just found in a pile of magazines.

►    There were 32 One-of-These Awards this month; six for customer service. Finalists were Joe (twice), Mia, Anne-Marie, and Allison. Owner’s Choice went to Allison, and the drawing was won by Tod.

►    Congratulations to Stephanie and Allison, who were recognized by Marquis with an Honor Student badge, for taking every University of Marquis class up to September 25th, and getting an A on every quiz. Only 15 people in the country received a badge.

►    We just received a letter from Legacy on a slight improvement in the construction of three tables. We corrected the signs.

►    Thank you for your input for the winter jobs list. It is now posted in the lunchroom and your managers have a copy. A bonus will be in next week’s paychecks, for those who contributed by October 5: Rose, Anne-Marie, Allison, Ann A., Kristine, Mia, Stephanie… and two males: Corey and Paul.

►    We made an item number (#4892) so you do not have to write “Start return policy next Memorial Day” for automatic pool cleaners. It’s in the register books.

►    Life in These United States, Reader’s Digest:

And one from abroad… My husband and I rented a cottage, and our son agreed to join us in a few days. I texted him to bring fuel for the fires, as the evenings were chilly. A few days later, we heard that a relative had died, and I texted our son with the funeral arrangements. Somehow, the messages got scrambled, resulting in his receiving the texts almost simultaneously – but in reverse order. They read, “Uncle’s funeral at crematorium 11:30 on Saturday” … “Bring logs for the fire.”

Feb. 182019
►     This week’s report card comes from the Smerekaniczs from New Boston.  They said that their shopping experience was excellent, mostly because Stephanie was so amazing.  They also said that the best thing we could do for our business would...
Feb. 112019
►     The Whites from Londonderry send us some very positive feedback!  “We love shopping at Seasonal Specialty Stores – there is such a great selection!  Everyone was awesome.  Nobody did a bad job – everyone was great.  You have a...
Feb. 22019
►     James & Jackie from Westford, MA have this to say about us:  Always professional and efficient.  Sean helped us buy a Saber grill.  Everyone was timely and polite and nobody did an unusually bad job.  We really appreciate the...