Category: Latest News

August 7, 2012 Here is a very nice letter from a satisfied customer.  It’s too long to add to one of our newsletters, so here it is, separately: Dear Dennis and Jeanne,      I am writing to you regarding the...

August 11, 2012 ►    Customer Feedback:  A customer by the name of G.T. J., from Auburn, MA stated that his general shopping experience with us was Excellent.  “Knowledgeable staff, all the items I wanted were in stock.  Very clean environment.” ...

August 4, 2012 ►    Customer Feedback:  John M. sent us an email about his experience with Seasonal:  “I can’t say enough nice things about Seasonal’s pool parts and chemicals departments.  The staff is incredibly knowledgeable and are more than willing...

July 28, 2012 ►    A Service and Repair Report Card was received from a customer by the name of Denise B., from Merrimack, NH, who rated us Excellent on five points that pertained to her needs.  Mia was a very...

July 21, 2012 ►    A Seasonal Specialty Stores Report Card was received from a customer by the name of Andre G., from Nashua,NH  who stated that his general shopping experience with us was Excellent.  “Mia is a great little gal.” ...

July 14, 2012 ►    Customer Feedback:  A customer by the last name of Robidaux, from Merrimack, NH stated that their general shopping experience with us was Good.  “Nice showroom, good quality, helpful staff.”  Did any of our team members do an...

July 7, 2012 ►    A Service and Repair Report Card was received from Shawn and Sharon F. of Litchfield, NHf or their hot tub repair.  They rated us as Excellent on all 17 points.  “Everyone in your store is always so helpful. ...

June 30, 2012 ►    Customer Feedback:  A customer by the name of Lee K., from Amherst, NH stated that her general shopping experience with us was Excellent. “Tod explained to me how the chemicals in the hot tub work and work...

June 23, 2012 ►    A Service and Repair Report Card was received from Brian P. in Hudson, NH.  He rated us   Excellent on all 17 points.  “Your operation is very professional.”  ►    Advertising and weekly specials continue from last week:  “Super...

June 16, 2012 ►    Customer Feedback:  A customer from Derry, NH stated that their general shopping experience with us was Good.  “I was allowed to browse and shop, but help was available when I needed.”  Sales help, Operations and Communication were...

June 9, 2012 ►    Customer Feedback:  Shane and Jacki H. from Hancock, NH stated that their general shopping experience with us was Excellent.  “Everyone is friendly, helpful, and knowledgeable”.  Did any of our team members do an unusually good job?  “Roz...

June 2, 2012 ► Customer Feedback:  A customer by the last name of Feddersen, fromTownsend, MA stated that their general shopping experience with us was Excellent.  “Very knowledgeable staff and very friendly”.  Did any of our team members do an unusually...

May 26, 2012 ►    A Service and Repair Report Card was received from RobinK. in Bennington, NH who had work done on her hot tub.  She rated us as Excellent on all 17 points.  “I thought your technicians were great. ...

May 19, 2012 ►    Customer Feedback:  Amy and Carol from Marlborough, NH stated that their general shopping experience with us was Excellent.  “We had excellent advice and service from Seth – good selection of pool tables to choose from.”  “Seth...

May 12, 2012 ► A Seasonal Specialty Stores Report Card was received from Sherri and Larry D.  in Brookline, NH.  They stated that their general shopping experience with us was Excellent.  “Rarely have to wait for assistance, level of knowledge...

May 5, 2012 ►    A Seasonal Specialty Stores Report Card was received from David P. in Hollis, NH.  He stated that his general shopping experience with us was Excellent.  “Always available to answer questions and help me with my new...

April 28, 2012 ►    Customer Feedback:  A customer who wishes to remain anonymous mentioned a team member that did an unusually good job by remarking “Josh was very helpful and polite. Trina is very smart, knowledgeable, and nice.” The customer...

April 21, 2012 ►    Customer Feedback:  A customer by the last name of Crocker, from Canton, CT stated that their general shopping   experience with us was Excellent.  “Good service – questions answered”.  Sales help, operations, communications, and products were all...

April 14, 2012 ►    A Seasonal Specialty Stores Report Card was received from Peter D.  in Nashua, NH.  He stated that his general shopping experience with us was Excellent, “Pat M. was very knowledgeable and helpful.  He took a lot of time...

April 7, 2012 ►    Customer Feedback:  Brian McQ. from Nashua, NH stated that his general shopping experience with us was Excellent, “Your employees are great and friendly and helpful.”  “Tod looked at my robot and told me what I needed...

March 31, 2012 ►    A Seasonal Specialty Stores report card was received from Michelle F.  in Auburn,NH.  She stated that her general  shopping experience with us was Good, “Store manager Pat?  I forgot his name.  He didn’t give me a hard...

March 24, 2012 ►    Customer Feedback:  Jim B. from Chester, NH stated that his general shopping experience with us was Good, “Seth was very helpful & knowledgeable”.  “Seth advised on the best combination of table, legs, color, and cloth.  Sales help...

March 17, 2012 ►    Happy St. Patrick’s Day.  ►    Customer Feedback:  D.J. P. from Pelham stated his general shopping experience with us was Excellent. “The bar I purchased was on sale so I saved money.”  As to whether or not any of...

March 10, 2012 ►    A Service and Repair Report Card was received from Diana L. in Derry, NH who had work done on her hot tub.  She rated us as Average on one point, and Excellent on 16 points.  “I can not...

February 25, 2012 ►    A Service and Repair Report Card was received from Bob in Amherst, NH who had work done on his hot tub.  He reported Excellent on all 17 points.  “Paul and Joe did a great job fixing my...

February 11, 2012 ►    Congratulations to Patrick for passing his CPO in Atlanta with a 100% grade.  Also, congratulations for stretching out to teach two classes at the Aquanology seminar in Atlanta, to pool store owners and managers from all over...

February 4, 2012 ►    Customer Feedback:  An anonymous customer stated that their general shopping experience with us was Excellent.  “Seth Dewey was very helpful when I bought the pool & after, when I had questions.  Great Job!”  Sales help, operations, communication,...

January 21, 2012 ►    Customer Feedback:  Hede stated her general shopping experience with us was Excellent.  “Dennis, Patrick, the younger     team members – love coming to the store.  Always get great help and service, whether buying a new pool...

January 14, 2012 ►    Customer Feedback:  Gerald stated his general shopping experience with us was Excellent.  “Compared to Bemister’s inSalem, you folks have a much better layout and all your help were highly professional and courteous.”  Sales help, operations, communication, and...

January 7, 2012 ►  Customer Feedback:  Ellie stated her general shopping experience with us was Excellent.  “Patrick is always helpful and friendly,    while maintaining professionalism.  Water analysis personnel are efficient.”  Sales help, operations, and communication were all rated Excellent. “Always friendly...