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►    Events during the next couple of weeks:          April 16: Erica has her one-year Anniversary:  Have some anniversary cake in the coffee shop while supplies last.          April 27:  Pool School 202 ~ Easy Pool Opening, 7:00 PM –...

►    Events during the next couple of weeks:          April 1:  April Pre-Seasonal Pool Supply Sale begins.          April 1:  Spring store hours start:  Mon – Fri 10-8, Sat 10-5, Sun 11-5          April 2: Stephanie’s Birthday:  FREE birthday cake in...

►    Customer Feedback:  A customer with the last name of Garcia, from Wilton, NH stated that their general shopping experience with us was Good.  “Easy transaction and helpful staff.”  Did any of our team members do an unusually good job? ...

►    Advertising, sales, and specials continue from last week:  “Patty O’Furniture Sale” ►    Customer Feedback:  An anonymous customer rated their shopping experience as “good”. When asked if any of our team members did an unusually good job, they said “Ann...

►    Customer Feedback:  Customer Philip N., from Hudson, NH stated that his general shopping experience with us was Excellent.  “Sales rep. very helpful – other customers provided positive input.”  Sales help, operations, communication, and product performance were all rated Excellent. ...

►    From Sarah: The pool parts project I have been working on is now complete.  Every top cap is in a box on wood shelves next to the door leading to the backyard.  There are between 6 and 15 per...

►    All new advertising, promotions, and specials start Sunday, Feb. 28:  “Patty O’Furniture Sale”.  This includes our best patio furniture sale all year.  This month’s color is Ivory, except that patio furniture uses dark pink. ►    Legacy will be discontinuing...

►    Advertising, specials and promotions continue from last week:  “Look At The Big Picture” ►    Customer Feedback:  Customer Ron B., from Nashua, NH stated that his general shopping experience with us was Excellent.  “Informative, convenient layaway, and competitive prices.”  Did...

►    Customer Feedback:  Customer Julie R., from Troy, NH stated that her general shopping experience with us was Good.  Did any of our team members do an unusually good job?  “Allison was very helpful and friendly.”  Sales help and communication...

►    The recent update of the “Complete Spa Package” has a new section on Dealer-Supplied Foam Insulation: Dealer-Supplied Foam Insulation When the factory does not offer factory foam, or if you don’t want to wait for a hot tub to...

►    Happy Birthday to Thomas on January 29, Paul on January 30, and to Connie on February 2. ►    Customer Feedback:  Customer Susan S., from Auburn, MA stated that her general shopping experience with us was Good.  “Brands – Telescope/Homecrest. ...

►    Happy Birthday Anne-Marie on Sunday 1/24, to Thomas on Friday 1/29, and to Paul on Saturday 1/30. ►    Customer Feedback:  Customers Robert & Linda W., from Carlisle, MA stated that their general shopping experience with us was Excellent.  “Just...

►    Customer Feedback:  The following email was received from customer Elliot L. of Mont Vernon, NH. “Please direct my comments to whomever is responsible for taking the time and making the effort to correct a billing mistake which went unnoticed by...

►    Congratulations to Ann A., for hitting $1 million in patio furniture sales in 2015:  actually, $1,001,231.86.  The only time we ever broke a million dollars in patio was in 2000.  Thank you to Allison for making the sale that...

►    Customer Feedback:  A Seasonal Specialty Stores Report Card was received from Marian & Dan D. in Pepperell, MA.  Their general shopping experience was rated Excellent.  “Everyone was eager to help but not pushy to sell.  I always left with...

►    Customer Feedback:  The following email was received from customer David C. in Lancaster, MA:  “It is possible I sound like a broken record (how’s that for dating myself), but you guys rock!  I did indeed open the January message,...

►    Remember, we close at 3:00 on Christmas Eve and New Year’s Eve.  PLEASE do not upset a customer and your co-workers, who may have to stay late on Christmas Eve because we told him or her that we would...

►    Happy Birthday to Joe, next Saturday. ►    Customer Feedback:  The following email was received from customer Ken S.: “We were at your store earlier today looking for umbrellas for our coffee shop.  The place was mobbed because as we...

December 5, 2015 ►    Customer Feedback:  A Seasonal Service & Repair Report Card was received from customer Dave L.  in Deering, MA.  He rated us Excellent on all points.  “Paul did an awesome job!” ►    Advertising, specials, and promotions continue...

KESTELL No changes to the Kestell line up this year.  We will continue to show a 42” poker table with a brown vinyl top for $249 and a 57” table with a green felt top for $629.  Matching Ranch Oak...

►    Anne-Marie is going to Aruba on the Jonas trip next week.  We wish her a good time. ►    Customer Feedback:  Customer W.H. S., from Amherst, NH stated that their general shopping experience with us was Excellent.  Did any of...

►    Advertising, promotions, and specials continue from last week:  “Family Fun Specials” ►    Customer Feedback:  A Seasonal Service & Repair Report Card was received from customer Brian D. in Stoneham, MA.  He rated us Excellent on all points.  “The piping...

►    Thank you to Mia for your persistence in creating the hot tub sale last week; plus all your work in setting it up. ►    Customer Feedback:  Customer Laurie H., from Ayer, MA stated that her general shopping experience with...

►    Customer Feedback:  Customer Bob H., from Merrimack, NH stated that his general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “Everyone that I dealt with was very professional and always...

►    Customer Feedback:  A Seasonal Service & Repair Report Card was received from an anonymous customer.  They rated us Excellent on all points.  “Somehow the tub was not set on the right mode, because the heater didn’t go on until...

EAST COAST INNOVATORS The ECI brand continues to be our # 1 selling bar & pub vendor.  As always, there are lots of new things so here we go……………….. The 78” Monticello bar has always been a successful bar for...

►    Customer Feedback:  A Seasonal Service & Repair Report Card was received from Michelle A. in Nashua, NH.  She rated us Excellent on all points.  “Our technician was very friendly and personable.  Kept me reasonably informed and seemed to work...

►    Advertising and weekly specials change Sunday, October 18: “The Best of The Best”.  Everything else remains the same. ►    Customer Feedback:  Customers Pete & Marcia E., from Keene, NH stated that their general shopping experience with us was Excellent. ...

►    Customer Feedback: Customer Herb K., from Amherst, NH stated that his general shopping experience with us was Good. Did any of our team members do an unusually good job? “Allison – she was great. Love the stools. Thanks.” Sales...

►    Customer Feedback: Customer Delia A., from Milford, NH stated that her general shopping experience with us was Excellent. “Well equipped store.  Polite and friendly staff. Every staff member knows what they’re doing.” Did any of our team members do...

►    Customer Feedback: A Seasonal Specialty Stores Report Card was received from Phil & Rhonda J. from Milford, NH. Their general shopping experience was rated Excellent. “Everyone at your store is very friendly and helpful.” Sales help, operations, communication, and...

►    Congratulations. Last quarter you averaged 88% correct answers on your written fire drills (not counting the people who did not bother to turn them in). So, only half a person “died” over the theoretical fire. Good job. Not perfect,...