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►    Congratulations. We won Best Pool Service in the Best of the Souhegan Valley. It will be awarded on September 29th. ►    Customer Feedback: A Seasonal Specialty Stores Report Card was received from Karen C. in Merrimack, NH. Her general...

►    Customer Feedback: Customer Barb C. of Mason, NH stated that her general shopping experience with us was Excellent. Did any of our team members do an unusually good job? “Kristine.” Sales help, operations people, communication, and product performance were...

►    New Safety Cover Prices are out. Some price adjustments (some up a little, some down a little, on average the same). Cover Logix warranties have all improved, and there is a new, cheaper solid cover. IMPORTANT: The factory in...

►    Congratulations to Mia, who was named to the Top Producers Club at Marquis Spas, for selling 10 hot tubs between 11/1/14 and 8/7/15, by warranty registration date. ►    Customer Feedback: An anonymous customer stated that their general shopping experience...

►    Customer Feedback: An anonymous customer stated that their general shopping experience with us was Good. “Sales was great. Guy in shipping dept. (pick-up) was rude.” Did any of our team members do an unusually good job? “Yes, Roz was...

►    Events during the next couple of weeks:          August 8-9: Customer Appreciation Day: Free Gifts with any purchase, while they last.          August 15: We’re closing at 4:00PM so we can all go to Kimball Farm for a Safety...

►    You have already started some sale price early, because it takes so long to set up for the sale. Remember, clearance means clearance. Prices will go up when we get low on the item. All sales are first come,...

►    Customer Feedback: A Seasonal Specialty Stores Report Card was received from a customer by the last name of Lukkarinen, whose general shopping experience with us was Excellent. “Always a pleasure to shop there.” Did any of our team members...

Fire pits are again, HOT, HOT, HOT and this year will be no different!  We will have an extensive lineup of fire pits, both propane and wood burning, from Blue Rhino at a nice mixture of price points.  We’ll start...

►    Customer Feedback:  We received the following email from customers Robin M. and Susan D.: “Roz  was the sales associate who worked with us, and assisted us with our purchase.  We are thrilled with our purchases, and with all the...

►    The Eco Smart solar heating systems are on clearance.  That means they are discontinued.  Like with any clearance items, when we run out, we will not stock them.  If someone wants to order one, that’s fine.  There is an...

There are a few minor changes to the Treasure Garden line up this year.  We will continue to stock 6’, 7 1/2’, 9’ & 11’ market umbrellas in a variety of fabrics and frame finishes.  The 6’ and 7 ½’...

►    There were 24 One-of-These Awards for June; 9 for customer service.  Finalists were Rebecca (twice), Allison, Mia, Joe, and Jen.  That’s a lot for only 24 awards; and Sarah and Kristine could have easily made it, too!  Owner’s Choice...

►    We have been running a 35th Anniversary Sale since May fourth.  It includes many signs around the store, a giant sign on the building, and special signs on many 35% OFF items throughout the store.  All of those signs...

The Aruba II  collection will be floored again this year with no major changes.  We will again stock this set as a 42” round bar height glass table and four swivel café chairs for $1,699 in a Textured Black frame...

►    Customer Feedback:  Customer Bob B. of Nashua, NH stated that his general shopping experience with us was Excellent.  “All questions were answered.  no pressure sales, very pleasant young lady.”  Did any of our team members do an unusually good...

If there is one challenge faced by every swimming pool owner, it is the challenge of algae. This challenge becomes additionally acute if the algae keeps on returning after you thought you had rid yourself of it. This can often occur when...

►    Customer Feedback:  We recently received the following email:  “You got us!  We enjoyed shopping at the store but more importantly, we are really enjoying the patio set and pool mats we bought.  Everyone we dealt with at the store...

The Riviera seating set we showed this past season in Driftwood finish was not as successful this season as it has been in the past. We feel there are two major reasons for this decline in sales. The first major...

►    From Anne-Marie: We had a customer that received a refund, but not on the original card they had used for the initial purchase.  The refund appeared to go through the registers fine, but a few days later I received...

►    Events during the next couple of weeks: May 30:  Customer Appreciation Day:  Free Gifts with any purchase, while they last. June 3:  Pool School 101 ~ Introduction to Pool Maintenance, 7:00 PM – 8:30 PM June 13-14:  Customer Appreciation...

►    From Patrick: We have been getting new and improved mineral control from Robelle. Please stock the old bottles first, they are marked with a “use first” sticker in the warehouse. Once we are out of the old style, we...

The first new group this season is the Brantley.   This group was a special purchase we picked up at pre –market in July and I think it will sell well.  This three piece cushioned cuddle set is a simpler version...

►    The May Seasonal Reward$ email went out Friday, May 15.  Please review that coupon – it requires a $200 minimum purchase.  Remember, that’s what they buy, not what they spend.  If they buy $200 worth of stuff they can...

The first new set we will be showing from Lloyd this year is a dining set called Ala Carte ~ Compass.  This is a contemporary aluminum, import dining set that has a very metropolitan look to it.  We will show...

►    We will be opening late on Wednesday, May 13 to allow those who wish, to attend Jeanne’s funeral.  Make sure you have notified customers, truckers, Mr. Cues, and anyone who might be inconvenienced. ►    Jeanne’s wake will be at...

►    We are now open until 9PM on week days. ►    The most important Pool School of the year is Wednesday, May 6th – Introduction to Pool Maintenance.   Advising new pool owners to attend is a giant help to them,...

This season we will continue to focus more on seating groups from Gloster than dining groups.  Our sales figures for deep seating continue to increase every year and we will stay the course and focus on this very profitable deep...

►    Remember, the April Sale absolutely ends Sunday, May 3rd at 5PM.  So if people cannot make it, they should order on the phone with a credit card.  We can mail the pink copy of their sales order and they...

►    The April Sale ends at 5:00 PM, Sunday, May 3. ►    Customer Feedback: A Seasonal Service and Repair Report Card was received from Mary S. of Nashua, NH.  She rated us Excellent on most points.  “Patrick is wonderful.  Helped...

CASUAL CUSHION There are very few, if any changes to the Casual Cushion line up.  We’ll continue stocking the five most popular size cushions of 20” barrel pad, 44” club chair, 74” generic chaise lounge pad, 44” wicker settee pad...

►    Customer Feedback: A Seasonal Service and Repair Report Card was received from an anonymous customer.  They rated us Excellent on all points.  “Paul did a great job.  He did have to return to fix a leak, but was very...