BLOG

►    Customer Feedback: The following email was received from customer Joe L.:  “And for the record, my experience in the store yesterday was top notch.  Steph B. in the Parts department helped me with getting set up with the chemicals...

►    Customer Feedback:   A Seasonal Service and Repair Report Card From David E. of Londonderry, NH who had a pre-repair inspection and recommendation on his hot tub.  He gave us a general rating of Excellent.  “Paul handled the initial inquiry...

The summer may have waned but it isn’t time to store away that gas grill or patio furniture just yet. Putting together and Autumn bash for family, friends, and neighbors is just the thing to lighten everyone’s spirits before the...

►    Customer Feedback: Customer Brian B., from Milford, NH stated that his general shopping experience with us was Excellent.  “Sales people were prompt on greeting, extremely knowledgeable, and helpful.  Also very friendly.”  Did any of our team members do an...

►    Customer Feedback: Customer Susan L. stated that her general shopping experience with us was Excellent.  “Ordered over the phone – salesperson was very helpful and got my order just right.”  Did any of our team members do an unusually...

►    Customer Feedback: Customer Shawn G., from Pepperell, MA stated that his general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “Kristine – very knowledgeable about products, spent time with me,...

►    Customer Feedback: Customers Roxanne & Earl M., from Northfield, MA stated that their general shopping experience with us was Excellent.  “Good service, people were nice, and you had everything we were looking for.”  Did any of our team members...

►    Customer Feedback: Customer Dave M. from Townsend rated us good in his general shopping experience.  He stated “We wish there had been more liner choices in stock!” When asked if any of our team members did an unusually good...

►    Customer Feedback:   Customer Lisa L., from Portsmouth, NH stated that her general shopping experience with us was Excellent.  “The salesperson was awesome.  He spent the exact amount of time I wanted with me – wasn’t pushy, let me explore,...

►    Customer Feedback:   An anonymous customer stated that their general shopping experience with us was Excellent.  “(Our salesman) did a phenomenal job – wealth of information.”  Did any of our team members do an unusually good job?  “(Our salesman) did...

►    Customer Feedback:   An anonymous customer stated that their general shopping experience with us was Excellent.  “No pressure, very helpful.”  Did any of our team members do an unusually good job?  “(Our salesperson) was very knowledgeable and answered all our questions. ...

►    Customer Feedback:   Customers Cy & Sylvia T. stated that their general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “(Our salesperson) quickly identified our needs and showed us just the right...

►    Customer Feedback:  An anonymous customer filled out a How Did We Do? form after a Pool School class:  Any thoughts on our store in general?  “Store has always been well-stocked, excellent in customer service, and super knowledgeable for advice!  Thanks for an...

►    Have a Great Time at the Safety Reward Party today. ►    Customer Feedback:  We received the following email from Grace C.:  “I love the store and all the helpful advice and friendly staff.  I’ve recommended you to 2 new customers this...

►    Customer Feedback:   Customer John E., from Gilford, NH stated that his general shopping experience with us was Excellent.  “Nice greeting – knowledgeable.”  Did any of our team members do an unusually good job?  “Andrew.”  Sales help, operations people, communication, and...

►    Customer Feedback:   We received the following email from a customer in response to our “Snowload Warning” email:  “Folks, This is exactly the type of thing which makes you my favorite “local pool store” even though you are 30 miles from...

►    Customer Feedback:   Customer Richard J. from Merrimack sent a report card for a hot tub repair.  He rated us Excellent on every criteria, and said we are “Fantastic, Great, The Best, Worth every penny I spend here”.  He additionally wrote...

►    Customer Feedback:   Customer Ed G., from Wilton stated that his general shopping experience with us was Excellent.  “As a 1st time pool owner your store became my favorite place this past summer. All your employees were so very helpful.” Sales help...

►    Customer Feedback:   Customer Susan K., from South Carolina stated that her general shopping experience with us was Excellent.  “We were traveling from SC and unsure if purchase would fit in our van.  Staff was patient with us!”  Did any of...

►    Customer Feedback:   A Seasonal Specialty Stores Report Card From William C. of Nashua rated general shopping experience as “excellent”. When asked if any of our team members did an unusually good job, they replied “Tod—makes me laugh—then takes me right...

►    Customer Feedback:   A Seasonal Specialty Stores Report Card rated general shopping experience as “excellent”, stating that “Seth was very helpful in explaining hot tubs to us.”  When asked if any of our team members did an unusually good job, they...

►    Customer Feedback:   A Seasonal Specialty Stores Report Card was received from Beth & Jim J. from Brookline, NH, rating their general shopping experience as “excellent”.  They stated that “We purchased the pool through Seth. We asked him lots of questions....

It is that time of the year again – summer. It is a time when we gather with family and friends to enjoy the pleasures of a backyard summer from the pool, to the spacious patio furniture, to firing up...

►    Customer Feedback:   A Seasonal Specialty Stores Report Card was received from Roland R. from Merrimack, NH, rating his general shopping experience as “excellent”.  He stated that “Patrick M. and Joe C. were helpful in the installation of my safety cover....

►    Customer Feedback:   A Seasonal Specialty Stores Report Card was received from Marc P., in Brookine, NH who stated that his general shopping experience with us was Excellent.  “Selection and knowledge.”  Did any of our team members do an unusually good...

►    Customer Feedback:   A Seasonal Specialty Stores Report Card was received from Ronald T., in Hudson, NH who stated that his general shopping experience with us was Good.  “The sales associate listened to our desires and didn’t force anything on us.” ...

►    Customer Feedback:   A Seasonal Specialty Stores Report Card was received from Brenda & Bob A., of Merrimack, NH who stated that their general shopping experience with us was Excellent.  “Very nice store, helpful staff.”  Did any of our team members...

►    Customer Feedback:   A Seasonal Specialty Stores Report Card was received from Indy R., of Hudson, NH who stated that their general shopping experience with us was Excellent.  “Everyone is very knowledgeable.”  Did any of our team members do an unusually...

April 5, 2014 ►    Customer Feedback:  Customer Bob H from Merrimack, NH stated that his general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “Pat did a service call and really...

March 29, 2014 ►    Customer Feedback:  Customers Katherine C & Lily D in Marlborough, NH stated that their general shopping experience with us was Excellent.  “Good selection of chairs/styles for us to try.  Did any of our team members do...

March 22, 2014 ►    Customer Feedback:  A customer from Dunstable, MA stated that their general shopping experience with us was Good.  Did any of our team members do an unusually good job?  “Andrew – attentive but not too pushy.”  Sales...

March 15, 2014 ►    Customer Feedback:  Chris C from Westford, MA stated that his general shopping experience with us was Excellent.  “Furniture well displayed, prices easy to see.”   Did any of our team members do an unusually good job?  “Andrew...