Category: Latest News

►    Customer Feedback:   Customer John E., from Gilford, NH stated that his general shopping experience with us was Excellent.  “Nice greeting – knowledgeable.”  Did any of our team members do an unusually good job?  “Andrew.”  Sales help, operations people, communication, and...

►    Customer Feedback:   We received the following email from a customer in response to our “Snowload Warning” email:  “Folks, This is exactly the type of thing which makes you my favorite “local pool store” even though you are 30 miles from...

►    Customer Feedback:   Customer Richard J. from Merrimack sent a report card for a hot tub repair.  He rated us Excellent on every criteria, and said we are “Fantastic, Great, The Best, Worth every penny I spend here”.  He additionally wrote...

►    Customer Feedback:   Customer Ed G., from Wilton stated that his general shopping experience with us was Excellent.  “As a 1st time pool owner your store became my favorite place this past summer. All your employees were so very helpful.” Sales help...

►    Customer Feedback:   Customer Susan K., from South Carolina stated that her general shopping experience with us was Excellent.  “We were traveling from SC and unsure if purchase would fit in our van.  Staff was patient with us!”  Did any of...

►    Customer Feedback:   A Seasonal Specialty Stores Report Card From William C. of Nashua rated general shopping experience as “excellent”. When asked if any of our team members did an unusually good job, they replied “Tod—makes me laugh—then takes me right...

►    Customer Feedback:   A Seasonal Specialty Stores Report Card rated general shopping experience as “excellent”, stating that “Seth was very helpful in explaining hot tubs to us.”  When asked if any of our team members did an unusually good job, they...

►    Customer Feedback:   A Seasonal Specialty Stores Report Card was received from Beth & Jim J. from Brookline, NH, rating their general shopping experience as “excellent”.  They stated that “We purchased the pool through Seth. We asked him lots of questions....

►    Customer Feedback:   A Seasonal Specialty Stores Report Card was received from Roland R. from Merrimack, NH, rating his general shopping experience as “excellent”.  He stated that “Patrick M. and Joe C. were helpful in the installation of my safety cover....

►    Customer Feedback:   A Seasonal Specialty Stores Report Card was received from Marc P., in Brookine, NH who stated that his general shopping experience with us was Excellent.  “Selection and knowledge.”  Did any of our team members do an unusually good...

►    Customer Feedback:   A Seasonal Specialty Stores Report Card was received from Ronald T., in Hudson, NH who stated that his general shopping experience with us was Good.  “The sales associate listened to our desires and didn’t force anything on us.” ...

►    Customer Feedback:   A Seasonal Specialty Stores Report Card was received from Indy R., of Hudson, NH who stated that their general shopping experience with us was Excellent.  “Everyone is very knowledgeable.”  Did any of our team members do an unusually...

April 5, 2014 ►    Customer Feedback:  Customer Bob H from Merrimack, NH stated that his general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “Pat did a service call and really...

March 29, 2014 ►    Customer Feedback:  Customers Katherine C & Lily D in Marlborough, NH stated that their general shopping experience with us was Excellent.  “Good selection of chairs/styles for us to try.  Did any of our team members do...

March 22, 2014 ►    Customer Feedback:  A customer from Dunstable, MA stated that their general shopping experience with us was Good.  Did any of our team members do an unusually good job?  “Andrew – attentive but not too pushy.”  Sales...

March 15, 2014 ►    Customer Feedback:  Chris C from Westford, MA stated that his general shopping experience with us was Excellent.  “Furniture well displayed, prices easy to see.”   Did any of our team members do an unusually good job?  “Andrew...

March 8, 2014 ►    A Seasonal Specialty Stores Report Card was received from Phillip N in Hudson, NH.  He stated that his general shopping experience with us was Excellent.  Did any of our team members do an usually good job? ...

March 1, 2014 ►    Some replies to the snow load email we sent out Friday: From Bruce M.:  “Hi Dennis and the rest of your Great employees, I cleaned mine off for the 2nd time this year last weekend.  I...

February 22, 2014 ►    Customer Feedback:  Mary S. from Nashua, NH stated that her general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “Victor did a wonderful job helping me with...

February 15, 2014 ►    A Seasonal Specialty Stores Report Card was received from Jeff C. in Merrimack, NH.  He stated that his general shopping experience with us was Excellent.  Sales help, operations, communication, and product performance were all rated Excellent. ...

February 8, 2014 ►    A Seasonal Specialty Stores Report Card was received from an anonymous customer.  They stated that their general shopping experience with us was Good.  “Felt a little pressured to buy a certain product.”  Sales help and operations...

February 1, 2014 ►    Customer Feedback:  Denis & Gail T from Milford, NH stated that their general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “Roz did a great job –...

January 25, 2014 ►    A Seasonal Specialty Stores Report Card was received anonymously.  They stated that their general shopping experience was excellent, and Seth did an unusually good job. “He was able to research and find a fabric that matched...

January 18, 2014 ►    A Seasonal Specialty Stores Report Card was received from Phillip N in Hudson, NH.  He stated that her general shopping experience with us was Excellent.  “Patrick always has the right answers and great advice.”  Sales help,...

January 11, 2014 ►    A Seasonal Specialty Stores Report Card was received from Wendy S in Nashua, NH.  She stated that her general shopping experience with us was Excellent.  “Your employees are always helpful.”  Sales help and operations were rated...

January 4, 2014 ►    Customer Feedback:  Maggie T from Merrimack, NH stated that her general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “Mia tested our pool water and did an...

December 28, 2013 ►    Customer Feedback:  An anonymous customer stated that their general shopping experience with us was Excellent. “Everyone was friendly and helpful.” Did any of our team members do an unusually good job?  “Our salesperson (Roz), very pleasant.”...

December 21, 2013 ►    We received the following email from Jennifer M.:  “Please thank Victor for his excellent customer service the day before Thanksgiving.  We recently bought a house that came with a hot tub.  We’ve never owned a pool...

December 14, 2013 ►    A Seasonal Specialty Stores Report Card was received from Julie L. in Peterborough, NH concerning Paul’s service performed in September of 2012.  We were rated Excellent, on all 17 points.  “I appreciate when staff is willing...

December 7, 2013 ►    Customer Feedback:  Mr. & Mrs. William P. from W. Townsend, MA, stated that their general shopping experience with us was Excellent.  “Outstanding customer service and product knowledge.”  Did any of our team members do an unusually...

November 30, 2013 ►    Customer Feedback:  A Seasonal Specialty Stores Report Card was received from an anonymous customer.  Their general shopping experience was Excellent.  “Store clerks are always helpful and knowledgeable.”  Did any of our team members do an unusually...

November 23, 2013 ►    Customer Feedback:  Walt stated that his general shopping experience with us was Excellent.  “Friendly – knowledgeable people who take the time to help you.”  Did any of our team members do an unusually good job?  “All...