Category: Latest News

►    Customer Feedback:  A Seasonal Service & Repair Report Card was received from an anonymous customer.  They rated us Excellent on all points.  “Somehow the tub was not set on the right mode, because the heater didn’t go on until...

►    Customer Feedback:  A Seasonal Service & Repair Report Card was received from Michelle A. in Nashua, NH.  She rated us Excellent on all points.  “Our technician was very friendly and personable.  Kept me reasonably informed and seemed to work...

►    Advertising and weekly specials change Sunday, October 18: “The Best of The Best”.  Everything else remains the same. ►    Customer Feedback:  Customers Pete & Marcia E., from Keene, NH stated that their general shopping experience with us was Excellent. ...

►    Customer Feedback: Customer Herb K., from Amherst, NH stated that his general shopping experience with us was Good. Did any of our team members do an unusually good job? “Allison – she was great. Love the stools. Thanks.” Sales...

►    Customer Feedback: Customer Delia A., from Milford, NH stated that her general shopping experience with us was Excellent. “Well equipped store.  Polite and friendly staff. Every staff member knows what they’re doing.” Did any of our team members do...

►    Customer Feedback: A Seasonal Specialty Stores Report Card was received from Phil & Rhonda J. from Milford, NH. Their general shopping experience was rated Excellent. “Everyone at your store is very friendly and helpful.” Sales help, operations, communication, and...

►    Congratulations. Last quarter you averaged 88% correct answers on your written fire drills (not counting the people who did not bother to turn them in). So, only half a person “died” over the theoretical fire. Good job. Not perfect,...

►    Congratulations. We won Best Pool Service in the Best of the Souhegan Valley. It will be awarded on September 29th. ►    Customer Feedback: A Seasonal Specialty Stores Report Card was received from Karen C. in Merrimack, NH. Her general...

►    Customer Feedback: Customer Barb C. of Mason, NH stated that her general shopping experience with us was Excellent. Did any of our team members do an unusually good job? “Kristine.” Sales help, operations people, communication, and product performance were...

►    New Safety Cover Prices are out. Some price adjustments (some up a little, some down a little, on average the same). Cover Logix warranties have all improved, and there is a new, cheaper solid cover. IMPORTANT: The factory in...

►    Congratulations to Mia, who was named to the Top Producers Club at Marquis Spas, for selling 10 hot tubs between 11/1/14 and 8/7/15, by warranty registration date. ►    Customer Feedback: An anonymous customer stated that their general shopping experience...

►    Customer Feedback: An anonymous customer stated that their general shopping experience with us was Good. “Sales was great. Guy in shipping dept. (pick-up) was rude.” Did any of our team members do an unusually good job? “Yes, Roz was...

►    Events during the next couple of weeks:          August 8-9: Customer Appreciation Day: Free Gifts with any purchase, while they last.          August 15: We’re closing at 4:00PM so we can all go to Kimball Farm for a Safety...

►    You have already started some sale price early, because it takes so long to set up for the sale. Remember, clearance means clearance. Prices will go up when we get low on the item. All sales are first come,...

►    Customer Feedback: A Seasonal Specialty Stores Report Card was received from a customer by the last name of Lukkarinen, whose general shopping experience with us was Excellent. “Always a pleasure to shop there.” Did any of our team members...

►    Customer Feedback:  We received the following email from customers Robin M. and Susan D.: “Roz  was the sales associate who worked with us, and assisted us with our purchase.  We are thrilled with our purchases, and with all the...

►    The Eco Smart solar heating systems are on clearance.  That means they are discontinued.  Like with any clearance items, when we run out, we will not stock them.  If someone wants to order one, that’s fine.  There is an...

►    There were 24 One-of-These Awards for June; 9 for customer service.  Finalists were Rebecca (twice), Allison, Mia, Joe, and Jen.  That’s a lot for only 24 awards; and Sarah and Kristine could have easily made it, too!  Owner’s Choice...

►    We have been running a 35th Anniversary Sale since May fourth.  It includes many signs around the store, a giant sign on the building, and special signs on many 35% OFF items throughout the store.  All of those signs...

►    Customer Feedback:  Customer Bob B. of Nashua, NH stated that his general shopping experience with us was Excellent.  “All questions were answered.  no pressure sales, very pleasant young lady.”  Did any of our team members do an unusually good...

►    Customer Feedback:  We recently received the following email:  “You got us!  We enjoyed shopping at the store but more importantly, we are really enjoying the patio set and pool mats we bought.  Everyone we dealt with at the store...

►    From Anne-Marie: We had a customer that received a refund, but not on the original card they had used for the initial purchase.  The refund appeared to go through the registers fine, but a few days later I received...

►    Events during the next couple of weeks: May 30:  Customer Appreciation Day:  Free Gifts with any purchase, while they last. June 3:  Pool School 101 ~ Introduction to Pool Maintenance, 7:00 PM – 8:30 PM June 13-14:  Customer Appreciation...

►    From Patrick: We have been getting new and improved mineral control from Robelle. Please stock the old bottles first, they are marked with a “use first” sticker in the warehouse. Once we are out of the old style, we...

►    The May Seasonal Reward$ email went out Friday, May 15.  Please review that coupon – it requires a $200 minimum purchase.  Remember, that’s what they buy, not what they spend.  If they buy $200 worth of stuff they can...

►    We will be opening late on Wednesday, May 13 to allow those who wish, to attend Jeanne’s funeral.  Make sure you have notified customers, truckers, Mr. Cues, and anyone who might be inconvenienced. ►    Jeanne’s wake will be at...

►    We are now open until 9PM on week days. ►    The most important Pool School of the year is Wednesday, May 6th – Introduction to Pool Maintenance.   Advising new pool owners to attend is a giant help to them,...

►    Remember, the April Sale absolutely ends Sunday, May 3rd at 5PM.  So if people cannot make it, they should order on the phone with a credit card.  We can mail the pink copy of their sales order and they...

►    The April Sale ends at 5:00 PM, Sunday, May 3. ►    Customer Feedback: A Seasonal Service and Repair Report Card was received from Mary S. of Nashua, NH.  She rated us Excellent on most points.  “Patrick is wonderful.  Helped...

►    Customer Feedback: A Seasonal Service and Repair Report Card was received from an anonymous customer.  They rated us Excellent on all points.  “Paul did a great job.  He did have to return to fix a leak, but was very...

►    All hot tub pricing has been removed from our website because of a complaint from another Marquis dealer that we were $2,000 cheaper than they were.  We put up a temporary page while we argue, but we will probably...

►    April store hours start Sunday, March 29:  Sunday 11-5, Mon-Fri 10-8, Sat. 10-5.  That’s opening an hour earlier on Sunday, and closing 2 hours later Mon-Wed.  Spring is here. ►    The Big Sale starts Sunday, March 29:  “April Pre-Seasonal...