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March 8, 2014 ►    A Seasonal Specialty Stores Report Card was received from Phillip N in Hudson, NH.  He stated that his general shopping experience with us was Excellent.  Did any of our team members do an usually good job? ...

March 1, 2014 ►    Some replies to the snow load email we sent out Friday: From Bruce M.:  “Hi Dennis and the rest of your Great employees, I cleaned mine off for the 2nd time this year last weekend.  I...

February 22, 2014 ►    Customer Feedback:  Mary S. from Nashua, NH stated that her general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “Victor did a wonderful job helping me with...

February 15, 2014 ►    A Seasonal Specialty Stores Report Card was received from Jeff C. in Merrimack, NH.  He stated that his general shopping experience with us was Excellent.  Sales help, operations, communication, and product performance were all rated Excellent. ...

February 8, 2014 ►    A Seasonal Specialty Stores Report Card was received from an anonymous customer.  They stated that their general shopping experience with us was Good.  “Felt a little pressured to buy a certain product.”  Sales help and operations...

February 1, 2014 ►    Customer Feedback:  Denis & Gail T from Milford, NH stated that their general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “Roz did a great job –...

January 25, 2014 ►    A Seasonal Specialty Stores Report Card was received anonymously.  They stated that their general shopping experience was excellent, and Seth did an unusually good job. “He was able to research and find a fabric that matched...

January 18, 2014 ►    A Seasonal Specialty Stores Report Card was received from Phillip N in Hudson, NH.  He stated that her general shopping experience with us was Excellent.  “Patrick always has the right answers and great advice.”  Sales help,...

January 11, 2014 ►    A Seasonal Specialty Stores Report Card was received from Wendy S in Nashua, NH.  She stated that her general shopping experience with us was Excellent.  “Your employees are always helpful.”  Sales help and operations were rated...

January 4, 2014 ►    Customer Feedback:  Maggie T from Merrimack, NH stated that her general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “Mia tested our pool water and did an...

December 28, 2013 ►    Customer Feedback:  An anonymous customer stated that their general shopping experience with us was Excellent. “Everyone was friendly and helpful.” Did any of our team members do an unusually good job?  “Our salesperson (Roz), very pleasant.”...

December 21, 2013 ►    We received the following email from Jennifer M.:  “Please thank Victor for his excellent customer service the day before Thanksgiving.  We recently bought a house that came with a hot tub.  We’ve never owned a pool...

December 14, 2013 ►    A Seasonal Specialty Stores Report Card was received from Julie L. in Peterborough, NH concerning Paul’s service performed in September of 2012.  We were rated Excellent, on all 17 points.  “I appreciate when staff is willing...

December 7, 2013 ►    Customer Feedback:  Mr. & Mrs. William P. from W. Townsend, MA, stated that their general shopping experience with us was Excellent.  “Outstanding customer service and product knowledge.”  Did any of our team members do an unusually...

November 30, 2013 ►    Customer Feedback:  A Seasonal Specialty Stores Report Card was received from an anonymous customer.  Their general shopping experience was Excellent.  “Store clerks are always helpful and knowledgeable.”  Did any of our team members do an unusually...

November 23, 2013 ►    Customer Feedback:  Walt stated that his general shopping experience with us was Excellent.  “Friendly – knowledgeable people who take the time to help you.”  Did any of our team members do an unusually good job?  “All...

November 16, 2013 ►    Customer Feedback:  M. F. from Ashby, MA, stated that her general shopping experience with us was Good.  “Just walked around while husband did assessments.  Was questioned by this little elf of a woman who was very...

November 9, 2013 ►    Customer Feedback:  Tracy B. called and was very complimentary:  “We all have been wonderful, not like the place out front (Surfside).  Everyone she has been in contact with has been very nice.  She has her own...

November 2, 2013 ►    Customer Feedback:  A Seasonal Specialty Stores Report Card was received from James R. of Merrimack, NH.  His general shopping experience was rated Excellent.  Did any of our team members do an unusually good job?  “Sorry, but...

October 26, 2013 ►    Customer Feedback: An anonymous customer stated that their general shopping experience with us was Good.  Did any of our team members do an unusually good job?  “Yes!  Mia was awesome.  We came to buy a new...

October 19, 2013 ►    Customer Feedback: An anonymous customer stated that their general shopping experience with us was Excellent.  “Knowledgeable sales staff.  High quality merchandise.”  Did any of our team members do an unusually good job?  “Seth is great!”  Sales...

October 12, 2013 ►    Customer Feedback:  Cindy T., from Merrimack, NH stated that her general shopping experience with us was Excellent.  “Sales help were friendly, responsive, friendly and knowledgeable.”  Did any of our team members do an unusually good job? ...

October 5, 2013 ►    Customer Feedback:  Susan L. stated that her general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “Seth – he is fantastic!  So knowledgeable about the product!  Friendly...

September 28, 2013 ►    Customer Feedback:  We received the following letter from Brenda & Bob A.: “Thank you very much for the mug and candy in the mail!  It was so nice of you to send it.  We enjoyed the...

September 21, 2013 ►    Customer Feedback:  An anonymous customer stated that their general shopping experience with us was Excellent.  “The employees are helpful and friendly.”  Did any of our team members do an unusually good job?  “Victor:  Did special chlorine...

September 14, 2013 ►    Emile J from Merrimack, NH submitted a comment card rating us as good or excellent in their general shopping experience. When asked if any members of our team did an unusually good job, they stated “It...

September 7th ►    Tom and Nancy J. from Hollis, NH submitted a comment card rating us as excellent in their general shopping experience. They remarked we were “very helpful – explaining how the vacuum we bought works.”  When asked if...

August 31st ►    We received a comment card from Laura D. from Keene, NH. She rated her general shopping experience excellent and said, “They were very helpful.” She also said in response to what we did really well, “Customer service...

August 24th ►   We received a Seasonal Service and Repair Report Card concerning Paul’s service performed in May from Alex J. in Nashua, NH.  We were rated Excellent on all points except for “Completed all work expected” in which we...

August 17th ►    I have a very nice letter today that is so long, it’s copied below. ►    New advertising starts Sunday, August 18th; Final Clearance, everything else remains the same. ►    Submitted by Jen, Weekly Fire Alarm Tip: Assist...

August 10th ►    Customer Feedback: A Seasonal Service and Repair Card was submitted by Ronald C. of Milford, NH.  He rated his hot tub repair (performed by Patrick) as #10 – excellent on all points, and commented “Patrick is the...

August 3, 2013 ►    Customer Feedback: A Seasonal Service and Repair Card was submitted by Carla J of Hudson, NH.  She rated her hot tub repair (performed by Paul) as #10 – excellent on all points, and commented “Paul is...