Category: Latest News

►    Submitted by Mia: We have a vinyl cover made for a Soft Tub in stock. We are selling this for ½ off regular price! This could be perfect for some of the new intex spas out there. Keep it...

►    Customer Feedback: Customer Todd R., of Hudson, NH stated that his general shopping experience with us was Excellent.  “Roz – super helpful, not pushy, confident, and funny.”  Did any of our team members do an unusually good job?  “Roz...

►    Of particular note in sales this month is the awning sale:  FREE INSTALLATION within 25 miles, or add for mileage only, beyond 25 miles. ►    We are adding color photos and descriptions of our stock hot tubs to the...

►    The Complete Spa Package has been updated with new step colors, a reminder of what colors go with what (they don’t make matching Celebrity steps), discounts on discontinued steps, etc.  Every page got something new.  We now have only...

►    Customer Feedback:  Customer Bob St. C., from Hudson, NH sent in a comment card.  Did any of our team members do an unusually good job?  “Yes, Roz extended special time and effort to contact supplier for availability of a...

►    We solved the problem of some of our pool tables being priced too low to put online.  We put a price list on the stock pool tables page of our website.  On the under-priced tables, we added a note...

►    Another new Marquis Financing Sale starts Monday, February 9th (no, not Sunday – Monday!).  Details will be on the back of the sale sheet.  It’s not any more “free” than our other Wells Fargo financing – it’s still a...

►    Advertising and weekly specials change Sunday, February 1st:  “Relax at Home”. This month’s color is purple.  The only department promotions that change a lot, are Hot Tubs and Game Tables.  There are also some new sales in Patio Furniture...

►    Customer Feedback:  A Seasonal Specialty Stores Report Card was received from customer Gil B., of Nashua, NH.  Sales help, operations, communication, and product performance were all rated Excellent.  Did any of our team members do an unusually good job? ...

►    Good luck and thank you to Patrick and Ann A., who will be representing us at the New Hampshire Home Design Awards.  We are not up for an award; we are sponsoring the Outdoor Design Award.  And they will...

►    There were 43 One-of-These Awards last month; two for Customer Service.  By himself, Joe received almost 30% of them!  Finalists were Joe, Mia, and Patrick.  Owner’s Choice was Joe.  Drawing winner was Joe.  Congratulations to all. ►    Stephanie has...

►    Have a great time at the dinner and Wrap Party tonight.  Don’t drink and drive.  Based on the weather report right now, we will have dinner at Country Tavern, but might not come back to the store after that.  We...

►    Happy Birthday to Tod on Saturday, January 3rd. ►    Happy 25th Anniversary to Tod on Saturday, January 3rd. ►    We switched the Energy Miser signs on the hot tubs to Velcro, so it will be easy to hand it...

►    New advertising and weekly specials start Sunday, December 21:  “Seasonal Greetings” ►    Happy Birthday to Jeanne on Sunday, December 21. ►    Remember, we close at 3PM on Christmas Eve and New Year’s Eve.  We are closed Christmas Day and...

►    New advertising starts Sunday, December 14:  “Family Gifts”. Everything else continues from last week. ►    Happy Birthday to Joe, Friday, December 19. ►    Pat recently sent you a memo on consistently scheduling jobs for Mr. Cues.  A hint:  the...

►    There were 21 One-of-These Awards last month; four for Customer Service.  Finalists were Kristine, Joe, Mia, and Patrick.  Owner’s Choice was Patrick, and the drawing winner was Allison.  Congratulations to all.                ►    Happy Birthday, Kristine, on December 8th....

►    Customer Feedback:   A customer with the last name of Steele, from Wilton, NH stated that their general shopping experience with us was Excellent.  “Because our pool broke after 17 years of use, we went back to Seasonal and we...

►    Customer Feedback:   A Seasonal Service and Repair Report Card was received from Glenn W.  in Hollis, NH who had a service call on his pool filter.  He rated us Excellent on all points.  “Initial call handled expediently.  Prompt return...

►    Customer Feedback: Customer Whitman from Nashua rated our communication as excellent, our product performance was good, and would recommend us to a friend.  As far as what we do really well: “Friendly and very helpful. First time pool owner....

►    Customer Feedback: The following email was received from customer Joe L.:  “And for the record, my experience in the store yesterday was top notch.  Steph B. in the Parts department helped me with getting set up with the chemicals...

►    Customer Feedback:   A Seasonal Service and Repair Report Card From David E. of Londonderry, NH who had a pre-repair inspection and recommendation on his hot tub.  He gave us a general rating of Excellent.  “Paul handled the initial inquiry...

►    Customer Feedback: Customer Brian B., from Milford, NH stated that his general shopping experience with us was Excellent.  “Sales people were prompt on greeting, extremely knowledgeable, and helpful.  Also very friendly.”  Did any of our team members do an...

►    Customer Feedback: Customer Susan L. stated that her general shopping experience with us was Excellent.  “Ordered over the phone – salesperson was very helpful and got my order just right.”  Did any of our team members do an unusually...

►    Customer Feedback: Customer Shawn G., from Pepperell, MA stated that his general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “Kristine – very knowledgeable about products, spent time with me,...

►    Customer Feedback: Customers Roxanne & Earl M., from Northfield, MA stated that their general shopping experience with us was Excellent.  “Good service, people were nice, and you had everything we were looking for.”  Did any of our team members...

►    Customer Feedback: Customer Dave M. from Townsend rated us good in his general shopping experience.  He stated “We wish there had been more liner choices in stock!” When asked if any of our team members did an unusually good...

►    Customer Feedback:   Customer Lisa L., from Portsmouth, NH stated that her general shopping experience with us was Excellent.  “The salesperson was awesome.  He spent the exact amount of time I wanted with me – wasn’t pushy, let me explore,...

►    Customer Feedback:   An anonymous customer stated that their general shopping experience with us was Excellent.  “(Our salesman) did a phenomenal job – wealth of information.”  Did any of our team members do an unusually good job?  “(Our salesman) did...

►    Customer Feedback:   An anonymous customer stated that their general shopping experience with us was Excellent.  “No pressure, very helpful.”  Did any of our team members do an unusually good job?  “(Our salesperson) was very knowledgeable and answered all our questions. ...

►    Customer Feedback:   Customers Cy & Sylvia T. stated that their general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “(Our salesperson) quickly identified our needs and showed us just the right...

►    Customer Feedback:  An anonymous customer filled out a How Did We Do? form after a Pool School class:  Any thoughts on our store in general?  “Store has always been well-stocked, excellent in customer service, and super knowledgeable for advice!  Thanks for an...

►    Have a Great Time at the Safety Reward Party today. ►    Customer Feedback:  We received the following email from Grace C.:  “I love the store and all the helpful advice and friendly staff.  I’ve recommended you to 2 new customers this...