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►    Pool Opening School is Wednesday, May 24.  This is the last chance for a class without paying $150 or so for a private class.  So you would be doing your customers a favor to register them for it. ►   ...

Due to the significant increase in industry sales in the recycled plastic category we decided to bring in another new recycled manufacturer called Malibu Outdoor Living. Malibu is manufactured in Rhode Island and they make their recycled lumber (high density...

►    Big Grill Demonstration on Thursday night, May 18.  While it is an invitation only event for people who purchased grills from us in the past, feel free to invite people who are shopping for a grill right now. ►   ...

►    Customer Feedback:  A customer from Bedford, NH rated their general shopping experience as Excellent.  “Excellent because of great customer service – knowledgeable, friendly, patient, and thorough.”  Did any of our team members do an unusually good job?  “Mia was...

►    Events during the next couple of weeks:           April 29:  Patrick has his twentieth Anniversary:  Have some anniversary cake in the coffee shop while supplies last.          April 30:  April Pre-Seasonal Pool Supply Sale ends at 5:00 PM.  Hurry,...

KNF introduced a new line of furniture this year called Modern Living.  This new line is very contemporary in styling and the mosaics feature a lot of geometric patterns in very urban color ways.  This new collection features six furniture...

When we were children, we heard some urban legends we believed as extensions of the truth. Things like sewer gators, Bloody Mary, and the monster under the bed were real when we were younger, but as we aged, we matured...

►    Customer Feedback:  Customer Karen W. from Bedford, NH rated her general shopping experience as Excellent.  “Great customer service and nice layout to store.  Cleanliness and children’s play area made shopping less stressful with kids.”  Did any of our team...

This year’s hammock line up has virtually no changes other than adding one new hammock and one additional pillow size. The lineup is as follows: Soft Weave ~ we are stocking colors Antique Beige, Light Green and Navy.  These hammocks...

► Events during the next couple of weeks: April 22: Ryan, Amber, Ally, Jack, Morgan, and Eric have their one-year Anniversary: Have some anniversary cake in the coffee shop while supplies last. April 26: Pool School 202 ~ Easy Pool...

►    Customer Feedback:  Customer Sally C. from Milford, NH rated her general shopping experience as Excellent.  Did any of our team members do an unusually good job?  “I think they all do well.”  Sales help, operations people, and product performance...

C.R. Plastics was a new vendor for us during the 2016 season and they were a huge success. As I said earlier the category of recycled plastic is growing at a tremendous rate and because of that C.R. Plastics is...

►    Events during the next couple of weeks:          April 1:  April Pre-Seasonal Pool Supply Sale begins.          April 1:  Spring store hours start:  Mon – Fri 10-8, Sat 10-5, Sun 11-5          April 1: Jim has his fifteenth Anniversary: ...

►    Happy First Anniversary, and a big Thank You to Ally and Amber on Tuesday, March 28, and to Jack on Wednesday. ►    Customer Feedback:  Customer R.L., from Bedford, NH rated their general shopping experience as Excellent.  “Good selection and...

►    Happy Birthday to Ann A. on Monday, March 20. ►    Customer Feedback:  Customer Anne M., from Brookline, NH rated her general shopping experience as Excellent.  Did any of our team members do an unusually good job?  “Both members excellent.” ...

As I said last season we are going to work extra hard this season to increase our business in the “recycled plastics” category. When Mia and I went to the casual market we saw & heard from everyone that the...

►    Customer Feedback:  A anonymous customer rated their general shopping experience as Excellent.  “Kristine was extremely helpful, accommodating, and patient.  Excellent service that made our experience highly positive.”  Did any of our team members do an unusually good job?  “Kristine”...

►    Customer Feedback:  A customer from Franklin, NH rated their general shopping experience as Excellent.  “Very attentive staff, not pushy.”  Did any of our team members do an unusually good job?  “Stephanie and Mia explained everything clearly.”  Sales help and...

►    Customer Feedback:  Customer Michelle J. from Bow, NH rated her general shopping experience last May or June with us, as Good.  “Wasn’t as much to choose from as I had expected.”  Did any of our team members do an...

►    Expect it to be a busy shopping day on Monday, February 20:  Presidents Day, people expect sales. ►    Customer Feedback:  Customer Richard B. from Methuen, MA rated his general shopping experience with us as Excellent.  “The team was very...

►    The Automatic Pool Cleaner Comparison signs have been updated for the new model cleaners.  Note that several of the new cleaners have better warranties, smart-phone remote control, top-loading access, and an extra-fast rotating brush for much better cleaning. ►   ...

►    Customer Feedback:  Customer Lindy E. from Goffstown, NH rated her general shopping experience with us as Excellent.  “Excellent customer service – Stephanie and Patrick listened to our needs.”  Did any of our team members do an usually good job? ...

►    The new Game Table sale includes some very good prices; especially on a few tables that Mia wants to get off the floor. A few pool tables are going on a special Floor Model sale; also so that Mia...

►    Happy Birthday to Anne-Marie on Tuesday the 24th, and Happy Ten Year Anniversary to Ann A. on Wednesday, the 25th. ►    Customer Feedback:  A Service & Repair Report Card was received from customer George D. of Merrimack, NH.  He...

►    Customer Feedback:  A Service & Repair Report Card was received from customer Pamela A. of Billerica, MA.  She rated us Excellent on all points.  “Patrick and team were very accommodating to our schedule and the challenge of ‘we have...

►    We finished the year ahead of last year, by .0788% (yes, less than 1/10 of 1%).  But that still makes it our best year ever!  Increases were in Patio Furniture, Bar Furniture, Billiards, Grills, and Awnings.  Down was everything...

►    Customer Feedback:  Customer Carolyn B. from Dracut, MA rated her general shopping experience with us as Excellent.  “There was no pressure.”  Did any of our team members do an usually good job?  “Patrick – there was no pressure, he...

►    Remember, we close at 3:00PM on Christmas Eve and New Year’s Eve.  Getting that wrong can seriously upset a customer who can’t pick up their lay-away Christmas present. ►    Customer Feedback:  A Service & Repair Report Card was received...

►    Customer Feedback:  Customer Lisa R. from Westminster, MA rated her general shopping experience with us as Excellent.  “Lots of options and high quality choices.”  Did any of our team members do an usually good job?  “Kristine spent a lot...

►    A customer came in recently with the Reward$ coupon that allows a FREE $10 Seasonal t-shirt or a $5 gift certificate.  That coupon is the gift certificate.  One would think that no one would bother to drive here to...

►    Customer Feedback:  Repair customer Kathleen S. from Dunstable, MA wrote to tell us the following: “Our hot tub has a difficult leak to diagnose, as well as heater failure.  Paul has been out once and will return again this...

►    Remember:  remind people making Christmas present purchases to pick them up early. ►    Customer Feedback:  Customer Mike W. from Nashua, NH rated his general shopping experience with us as Excellent.  Did any of our team members do an usually...