Category: Latest News

►    The new Game Table sale includes some very good prices; especially on a few tables that Mia wants to get off the floor. A few pool tables are going on a special Floor Model sale; also so that Mia...

►    Happy Birthday to Anne-Marie on Tuesday the 24th, and Happy Ten Year Anniversary to Ann A. on Wednesday, the 25th. ►    Customer Feedback:  A Service & Repair Report Card was received from customer George D. of Merrimack, NH.  He...

►    Customer Feedback:  A Service & Repair Report Card was received from customer Pamela A. of Billerica, MA.  She rated us Excellent on all points.  “Patrick and team were very accommodating to our schedule and the challenge of ‘we have...

►    We finished the year ahead of last year, by .0788% (yes, less than 1/10 of 1%).  But that still makes it our best year ever!  Increases were in Patio Furniture, Bar Furniture, Billiards, Grills, and Awnings.  Down was everything...

►    Customer Feedback:  Customer Carolyn B. from Dracut, MA rated her general shopping experience with us as Excellent.  “There was no pressure.”  Did any of our team members do an usually good job?  “Patrick – there was no pressure, he...

►    Remember, we close at 3:00PM on Christmas Eve and New Year’s Eve.  Getting that wrong can seriously upset a customer who can’t pick up their lay-away Christmas present. ►    Customer Feedback:  A Service & Repair Report Card was received...

►    Customer Feedback:  Customer Lisa R. from Westminster, MA rated her general shopping experience with us as Excellent.  “Lots of options and high quality choices.”  Did any of our team members do an usually good job?  “Kristine spent a lot...

►    A customer came in recently with the Reward$ coupon that allows a FREE $10 Seasonal t-shirt or a $5 gift certificate.  That coupon is the gift certificate.  One would think that no one would bother to drive here to...

►    Customer Feedback:  Repair customer Kathleen S. from Dunstable, MA wrote to tell us the following: “Our hot tub has a difficult leak to diagnose, as well as heater failure.  Paul has been out once and will return again this...

►    Remember:  remind people making Christmas present purchases to pick them up early. ►    Customer Feedback:  Customer Mike W. from Nashua, NH rated his general shopping experience with us as Excellent.  Did any of our team members do an usually...

►    Customer Feedback:  Customer Lou P. from Amherst, NH rated his general shopping experience with us as Excellent.  “Fun people, excellent product.”  Did any of our team members do an usually good job?  “Patrick, Todd, etc.”  Sales help, operations, and...

►    We are going to add stickers to the BaquaSpa books with directions on using CDX with BaquaSpa. ►    Customer Feedback:  Customer Rob K. from Bow, NH rated his general shopping experience with us as Excellent.  “I have rarely had...

►    There were 17 One-Of-These Awards for October; 5 for customer service.  There were three finalists – all of them were Kristine!   Owner’s Choice was Kristine and the Drawing Winner was….Kristine.  Congratulations to all, but especially Kristine. ►    Customer Feedback: ...

►    Customer Feedback: A Seasonal Service Repair report card was received from customer Paul W. of Mont Vernon, NH. He rated us Excellent on all points.  “I love dealing with your entire staff.  You are all above and beyond the...

►     Happy Anniversary and thank you to Anne-Marie, next Saturday, October 29.  Fifteen years! ►    Customer Feedback: A Seasonal Service Repair report card was received from customer Lisa F. of Dublin, NH. She rated us Excellent on all points. ...

►    Customer Feedback:  Customer Alan McL. from Berlin, NH rated his general shopping experience with us as Excellent.  “Friendly, informed, and not pushy sales staff.”  Did any of our team members do an usually good job?  “The ladies both did...

►    Advertising, promotions, and specials all continue from last week:  “Hot Fall Sale”.   This month’s color is purple. ►    There were 27 One-Of-These Awards for September; 12 for customer service.  Finalists were Brett, Eric, Rose, Jim, and Patrick.  Owner’s...

►    Customer Feedback: A Seasonal Service Repair report card was received from customer Ryan B. of Milford, NH. He rated us Excellent on all points.  “Paul is excellent.  Polite.  Courteous.  Answered my call on a Sunday!  I like your store...

►    Customer Feedback: A Seasonal Service Repair report card was received from customer Bruce L. of Milford, NH. He rated us Excellent on all points.  “Paul is one of the most pleasurable maintenance techs I have ever dealt with.” ►    ...

►    Customer Feedback: A Seasonal Service and Repair Report was received from customer Bevan B. who gave us an Excellent review on all points. He commented “Every year you solve our pool problems perfectly.” ►    New advertising and weekly specials...

►    Customer Feedback: a Customer with last name of Warren from Hollis, NH gave a good review. How was your general shopping experience? “Excellent” Did any of our team members do an unusually good job? “Mia was excellent – always...

►    Customer Feedback: Customer Mike L. from Hollis, NH rated his general shopping experience with us as Excellent. Did any of our team members do an unusually good job? “Patrick was a great help with our above ground pool replacement...

►    Customer Feedback:  An anonymous customer rated their general shopping experience with us as Excellent.  Did any of our team members do an usually good job? “Patrick – Always takes time to answer and importantly, explain answers very honestly, helpful...

►    Events during the next couple of weeks:          August 20:  Happy Birthday Jim:  FREE birthday cake in the coffee shop, while supplies last.              August 24:  Pool School 303 ~ Above Ground Pool Closing, 7:00 PM – 8:30 PM...

►    New pool covers are here.  Now comes the part that we seem to get wrong every year.  There is a correct, uniform way to label them that allows us and the customer to look down a long shelf of...

►    We had 30 One-of-These Awards in July; 10 for customer service, Allison received the most, with six.  Finalists were Kristine and Allison, plus Ryan had three make it to finalist!  Owner’s Choice was Allison, and the Drawing winner was...

►    The Apollo Plus and Atlantis rebates end Sunday, July 31st.  The Apollo continues for one more month. You have new signs someplace. ►    Customer Feedback:  Customer Aram M. filled out a Seasonal Service and Repair Report Card.  He rated...

►    Customer Feedback:  Customer Brian B. from Milford, NH rated his general shopping experience with us as Excellent.  “Treated respectfully.  Gave us her undivided attention.  Great knowledge of all products.  Very pleasant to work with.”  Did any of our team...

►    Events during the next couple of weeks:          July 16:  Mia’s Birthday:  FREE birthday cake in the coffee shop, while supplies last.          August 1:  August Clearance Sale begins.  Get them while they’re hot! ►    Customer Feedback:  Customer Rich...

►    Customer Feedback:  Customer Christine H. from Westford, MA rated her general shopping experience with us as Excellent.  Sales help, operations, communication, and product performance were all rated Excellent.  She would recommend us to a friend.  What do we do...

►    Events during the next couple of weeks:          July 4:  CLOSED ~ Happy Independence Day.          July 9-10:  Customer Appreciation Days: Free Gifts with any purchase, while they last.          July 13:  Pool School 103 ~ Pool Care Lite,...

►    Events during the next couple of weeks:          July 1-3:  FREE Independence Day Gifts while supplies last.          July 1:  Summer store hours start:  Mon – Fri 10:00 AM – 8:00 PM, Sat 10:00 AM – 5:00 PM, Sun...