Category: Latest News

►    Customer Feedback:  Customer J. B, from Hollis, NH rated their general shopping experience as Good.  Did any of our team members did an unusually bad job? “Not bad, just not well trained – new guy.”  Sales help was rated...

►    Advertising and weekly specials change Sunday, June 12: “Super Summer Savings”.  Everything else remains the same. ►    Customer Feedback:  A Seasonal Service & Repair Report Card was received from customer Jane S. in Tyngsboro, MA.  She rated us Excellent...

►    There were 37 One-of-These awards for May; 8 for customer service.  Finalists were Rose, Erica, Joe, and Patrick.  Owner’s Choice was Patrick, and the drawing winner was Tod.  Congratulations and thank you to all! ►    Customer Feedback:  A Seasonal...

►    Everything changes Sunday, May 29.  Advertising, promotions, department sales, and pool supply sales: “Pool and Patio Sale”                       ►    Customer Feedback:  Customer Jean G. from Twin Mountain, NH rated her general shopping experience as Excellent. “Your sales staff was always...

►    Customer Feedback:  An anonymous customer rated their general shopping experience as Excellent. “Really liked our sales rep. (Mia, I think).”  Did any of our team members did an unusually good job? “Mia.  Just of the way she approached our...

►    Cashiers, please ask anyone buying @ease test strips if they use @ease, because the strips will not work with chlorine, bromine, Baqua Spa, or Soft Soak. ►    Customer Feedback:  Customer Kathy, from New Boston, NH rated her general shopping...

►    Customer Feedback:  An anonymous customer rated their general shopping experience as “excellent”. They stated “Accommodating to help with pricing and explain options.”  When asked if any of our team members did an unusually good job they remarked “Dennis (furniture)”....

►    Events during the next couple of weeks:          May 1:  Extended store hours start:  Mon – Fri 10:00 AM – 9:00 PM, Sat 10:00 AM – 5:00 PM, Sun 11:00 AM – 5:00 PM          May 1: Mark’s Birthday: ...

►    Customer Feedback:  Customer Faye R., from Milford, NH stated that her general shopping experience with us was Good.  Sales help was rated Good.  Product performance was not rated because she felt “it was too soon to adequately judge.”  Would...

►    Events during the next couple of weeks:          April 16: Erica has her one-year Anniversary:  Have some anniversary cake in the coffee shop while supplies last.          April 27:  Pool School 202 ~ Easy Pool Opening, 7:00 PM –...

►    Events during the next couple of weeks:          April 1:  April Pre-Seasonal Pool Supply Sale begins.          April 1:  Spring store hours start:  Mon – Fri 10-8, Sat 10-5, Sun 11-5          April 2: Stephanie’s Birthday:  FREE birthday cake in...

►    Customer Feedback:  A customer with the last name of Garcia, from Wilton, NH stated that their general shopping experience with us was Good.  “Easy transaction and helpful staff.”  Did any of our team members do an unusually good job? ...

►    Advertising, sales, and specials continue from last week:  “Patty O’Furniture Sale” ►    Customer Feedback:  An anonymous customer rated their shopping experience as “good”. When asked if any of our team members did an unusually good job, they said “Ann...

►    Customer Feedback:  Customer Philip N., from Hudson, NH stated that his general shopping experience with us was Excellent.  “Sales rep. very helpful – other customers provided positive input.”  Sales help, operations, communication, and product performance were all rated Excellent. ...

►    From Sarah: The pool parts project I have been working on is now complete.  Every top cap is in a box on wood shelves next to the door leading to the backyard.  There are between 6 and 15 per...

►    All new advertising, promotions, and specials start Sunday, Feb. 28:  “Patty O’Furniture Sale”.  This includes our best patio furniture sale all year.  This month’s color is Ivory, except that patio furniture uses dark pink. ►    Legacy will be discontinuing...

►    Advertising, specials and promotions continue from last week:  “Look At The Big Picture” ►    Customer Feedback:  Customer Ron B., from Nashua, NH stated that his general shopping experience with us was Excellent.  “Informative, convenient layaway, and competitive prices.”  Did...

►    Customer Feedback:  Customer Julie R., from Troy, NH stated that her general shopping experience with us was Good.  Did any of our team members do an unusually good job?  “Allison was very helpful and friendly.”  Sales help and communication...

►    The recent update of the “Complete Spa Package” has a new section on Dealer-Supplied Foam Insulation: Dealer-Supplied Foam Insulation When the factory does not offer factory foam, or if you don’t want to wait for a hot tub to...

►    Happy Birthday to Thomas on January 29, Paul on January 30, and to Connie on February 2. ►    Customer Feedback:  Customer Susan S., from Auburn, MA stated that her general shopping experience with us was Good.  “Brands – Telescope/Homecrest. ...

►    Happy Birthday Anne-Marie on Sunday 1/24, to Thomas on Friday 1/29, and to Paul on Saturday 1/30. ►    Customer Feedback:  Customers Robert & Linda W., from Carlisle, MA stated that their general shopping experience with us was Excellent.  “Just...

►    Customer Feedback:  The following email was received from customer Elliot L. of Mont Vernon, NH. “Please direct my comments to whomever is responsible for taking the time and making the effort to correct a billing mistake which went unnoticed by...

►    Congratulations to Ann A., for hitting $1 million in patio furniture sales in 2015:  actually, $1,001,231.86.  The only time we ever broke a million dollars in patio was in 2000.  Thank you to Allison for making the sale that...

►    Customer Feedback:  A Seasonal Specialty Stores Report Card was received from Marian & Dan D. in Pepperell, MA.  Their general shopping experience was rated Excellent.  “Everyone was eager to help but not pushy to sell.  I always left with...

►    Customer Feedback:  The following email was received from customer David C. in Lancaster, MA:  “It is possible I sound like a broken record (how’s that for dating myself), but you guys rock!  I did indeed open the January message,...

►    Remember, we close at 3:00 on Christmas Eve and New Year’s Eve.  PLEASE do not upset a customer and your co-workers, who may have to stay late on Christmas Eve because we told him or her that we would...

►    Happy Birthday to Joe, next Saturday. ►    Customer Feedback:  The following email was received from customer Ken S.: “We were at your store earlier today looking for umbrellas for our coffee shop.  The place was mobbed because as we...

December 5, 2015 ►    Customer Feedback:  A Seasonal Service & Repair Report Card was received from customer Dave L.  in Deering, MA.  He rated us Excellent on all points.  “Paul did an awesome job!” ►    Advertising, specials, and promotions continue...

►    Anne-Marie is going to Aruba on the Jonas trip next week.  We wish her a good time. ►    Customer Feedback:  Customer W.H. S., from Amherst, NH stated that their general shopping experience with us was Excellent.  Did any of...

►    Advertising, promotions, and specials continue from last week:  “Family Fun Specials” ►    Customer Feedback:  A Seasonal Service & Repair Report Card was received from customer Brian D. in Stoneham, MA.  He rated us Excellent on all points.  “The piping...

►    Thank you to Mia for your persistence in creating the hot tub sale last week; plus all your work in setting it up. ►    Customer Feedback:  Customer Laurie H., from Ayer, MA stated that her general shopping experience with...

►    Customer Feedback:  Customer Bob H., from Merrimack, NH stated that his general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “Everyone that I dealt with was very professional and always...