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December 1, 2012 ►    A Service and Repair Report Card was received from an anonymous customer that had their hot tub repaired.  They rated us Excellent on 15 points.  “There was some confusion over the initial visit – I was...

November 24, 2012 Customer Feedback:   Customer Mrs. Ron W from Nashua, NH stated that her general shopping experience with us was Fair.  “Sales person did not have all the information on the pool we were looking at, and not helpful...

November 17, 2012 ►    A Service and Repair Report Card was received from Eric & Tina D. from Merrimack, NH who had their hot tub repaired.  They rated us Excellent on 15 points.  “Last time I called for service, it...

November 10, 2012 Customer Feedback:   Customer Anthony R. fromLitchfield, NH stated that his general shopping experience with us was Excellent.  “Knowledgeable sales reps, very friendly.”  Did any of our team members do an unusually good job?  “Patrick was a big help with...

November 3, 2012 ►  A Service and Repair Report Card was received from Diane L of Merrimack,NH for her pool pump repair.  On most points she rated us Excellent.  “Something I am just not familiar with.  Wrong part picked, but...

October 27, 2012 Customer Feedback:   Customers Jon & Kap from Dunstable, MA stated that their general shopping experience with us was Excellent.  “Landon did a fine job of explaining pros and cons of solar heater for pool.”  Did any of...

October 20, 2012 Customer Feedback:   Customer Kim  stated that her general shopping experience with us was Excellent.  “Clean store, neat, organized, friendly associates.”  Did any of our team members do an unusually good job?  “John – took my water sample,...

October 13, 2012 Customer Feedback:   A customer with the last name of Helfman stated that their general shopping experience with us was Excellent.  “Seth knew your products and only showed me what I was looking for.”  Did any of our...

October 6, 2012 ► A Service and Repair Report Card was received from an anonymous customer that had their hot tub repaired.  This person rated us Excellent on all 17 points.  “Paul and Joe were competent, considerate and concerned about our...

September 29, 2012 ►    Customer Feedback:   Email received from Danis M. (takes care of her parents’ pool):  “We LOVE your store and have never left there any less than extremely satisfied by any/all assistance from the employees.  Everyone is great...

September 22, 2012 ►    Customer Feedback:   Customer Michael G. from Amherst, NH stated that his general shopping experience with us was Excellent.  “Everyone is so willing to help.”  Did any of our team members do an unusually good job?  “Between...

September 15, 2012 Customer Feedback:   Customer Lisa C.  from Derry, NH stated that her general shopping experience with us was Excellent.  “Great selection, plenty of help.”  Did any of our team members do an unusually good job?  “Mimi – she...

September 8, 2012 ►Customer Feedback:   Customer Doug from Hudson, NH stated that his general shopping experience with us was Excellent.  “Clean and nicely laid out.”  Did any of our team members do an unusually good job?  “Everyone has been great...

September 1, 2012 ►    Customer Feedback:   Customer Brian H., from Nashua, NH stated that their general shopping experience with us was Excellent.  “Patrick was very knowledgeable about the salt chlorine generator, but Paul Matthes’ installation withstood the scrutinizing home owners...

August 25, 2012 ►    Customer Feedback:   Customers Wendy & Joe L., from Nashua, NH stated that their general shopping experience with us was Excellent.  “Roz was friendly, helpful and very patient!  We made several changes to our final decision and...

August 18, 2012 ►    Customer Feedback:  A customer by the name of Stacy W., from Nashua, NH stated that her general shopping experience with us was Excellent.  “I liked the layout of the store.  Easy to find everything.  Good signage.” ...

August 7, 2012 Here is a very nice letter from a satisfied customer.  It’s too long to add to one of our newsletters, so here it is, separately: Dear Dennis and Jeanne,      I am writing to you regarding the...

August 11, 2012 ►    Customer Feedback:  A customer by the name of G.T. J., from Auburn, MA stated that his general shopping experience with us was Excellent.  “Knowledgeable staff, all the items I wanted were in stock.  Very clean environment.” ...

August 4, 2012 ►    Customer Feedback:  John M. sent us an email about his experience with Seasonal:  “I can’t say enough nice things about Seasonal’s pool parts and chemicals departments.  The staff is incredibly knowledgeable and are more than willing...

July 28, 2012 ►    A Service and Repair Report Card was received from a customer by the name of Denise B., from Merrimack, NH, who rated us Excellent on five points that pertained to her needs.  Mia was a very...

July 21, 2012 ►    A Seasonal Specialty Stores Report Card was received from a customer by the name of Andre G., from Nashua,NH  who stated that his general shopping experience with us was Excellent.  “Mia is a great little gal.” ...

July 14, 2012 ►    Customer Feedback:  A customer by the last name of Robidaux, from Merrimack, NH stated that their general shopping experience with us was Good.  “Nice showroom, good quality, helpful staff.”  Did any of our team members do an...

July 7, 2012 ►    A Service and Repair Report Card was received from Shawn and Sharon F. of Litchfield, NHf or their hot tub repair.  They rated us as Excellent on all 17 points.  “Everyone in your store is always so helpful. ...

June 30, 2012 ►    Customer Feedback:  A customer by the name of Lee K., from Amherst, NH stated that her general shopping experience with us was Excellent. “Tod explained to me how the chemicals in the hot tub work and work...

June 23, 2012 ►    A Service and Repair Report Card was received from Brian P. in Hudson, NH.  He rated us   Excellent on all 17 points.  “Your operation is very professional.”  ►    Advertising and weekly specials continue from last week:  “Super...

June 16, 2012 ►    Customer Feedback:  A customer from Derry, NH stated that their general shopping experience with us was Good.  “I was allowed to browse and shop, but help was available when I needed.”  Sales help, Operations and Communication were...

June 9, 2012 ►    Customer Feedback:  Shane and Jacki H. from Hancock, NH stated that their general shopping experience with us was Excellent.  “Everyone is friendly, helpful, and knowledgeable”.  Did any of our team members do an unusually good job?  “Roz...

June 2, 2012 ► Customer Feedback:  A customer by the last name of Feddersen, fromTownsend, MA stated that their general shopping experience with us was Excellent.  “Very knowledgeable staff and very friendly”.  Did any of our team members do an unusually...

May 26, 2012 ►    A Service and Repair Report Card was received from RobinK. in Bennington, NH who had work done on her hot tub.  She rated us as Excellent on all 17 points.  “I thought your technicians were great. ...

May 19, 2012 ►    Customer Feedback:  Amy and Carol from Marlborough, NH stated that their general shopping experience with us was Excellent.  “We had excellent advice and service from Seth – good selection of pool tables to choose from.”  “Seth...

May 12, 2012 ► A Seasonal Specialty Stores Report Card was received from Sherri and Larry D.  in Brookline, NH.  They stated that their general shopping experience with us was Excellent.  “Rarely have to wait for assistance, level of knowledge...

May 5, 2012 ►    A Seasonal Specialty Stores Report Card was received from David P. in Hollis, NH.  He stated that his general shopping experience with us was Excellent.  “Always available to answer questions and help me with my new...