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►    Customer Feedback:  Customer Lou P. from Amherst, NH rated his general shopping experience with us as Excellent.  “Fun people, excellent product.”  Did any of our team members do an usually good job?  “Patrick, Todd, etc.”  Sales help, operations, and...

►    We are going to add stickers to the BaquaSpa books with directions on using CDX with BaquaSpa. ►    Customer Feedback:  Customer Rob K. from Bow, NH rated his general shopping experience with us as Excellent.  “I have rarely had...

Bar season has arrived and hopefully we will have another successful year. There is always something to talk about so here we go……….!!!!!  EAST COAST INNOVATORS In terms of the overall sales of bars for ECI the 78” Monticello bar...

►    There were 17 One-Of-These Awards for October; 5 for customer service.  There were three finalists – all of them were Kristine!   Owner’s Choice was Kristine and the Drawing Winner was….Kristine.  Congratulations to all, but especially Kristine. ►    Customer Feedback: ...

►    Customer Feedback: A Seasonal Service Repair report card was received from customer Paul W. of Mont Vernon, NH. He rated us Excellent on all points.  “I love dealing with your entire staff.  You are all above and beyond the...

►     Happy Anniversary and thank you to Anne-Marie, next Saturday, October 29.  Fifteen years! ►    Customer Feedback: A Seasonal Service Repair report card was received from customer Lisa F. of Dublin, NH. She rated us Excellent on all points. ...

►    Customer Feedback:  Customer Alan McL. from Berlin, NH rated his general shopping experience with us as Excellent.  “Friendly, informed, and not pushy sales staff.”  Did any of our team members do an usually good job?  “The ladies both did...

►    Advertising, promotions, and specials all continue from last week:  “Hot Fall Sale”.   This month’s color is purple. ►    There were 27 One-Of-These Awards for September; 12 for customer service.  Finalists were Brett, Eric, Rose, Jim, and Patrick.  Owner’s...

►    Customer Feedback: A Seasonal Service Repair report card was received from customer Ryan B. of Milford, NH. He rated us Excellent on all points.  “Paul is excellent.  Polite.  Courteous.  Answered my call on a Sunday!  I like your store...

►    Customer Feedback: A Seasonal Service Repair report card was received from customer Bruce L. of Milford, NH. He rated us Excellent on all points.  “Paul is one of the most pleasurable maintenance techs I have ever dealt with.” ►    ...

►    Customer Feedback: A Seasonal Service and Repair Report was received from customer Bevan B. who gave us an Excellent review on all points. He commented “Every year you solve our pool problems perfectly.” ►    New advertising and weekly specials...

►    Customer Feedback: a Customer with last name of Warren from Hollis, NH gave a good review. How was your general shopping experience? “Excellent” Did any of our team members do an unusually good job? “Mia was excellent – always...

►    Customer Feedback: Customer Mike L. from Hollis, NH rated his general shopping experience with us as Excellent. Did any of our team members do an unusually good job? “Patrick was a great help with our above ground pool replacement...

►    Customer Feedback:  An anonymous customer rated their general shopping experience with us as Excellent.  Did any of our team members do an usually good job? “Patrick – Always takes time to answer and importantly, explain answers very honestly, helpful...

►    Events during the next couple of weeks:          August 20:  Happy Birthday Jim:  FREE birthday cake in the coffee shop, while supplies last.              August 24:  Pool School 303 ~ Above Ground Pool Closing, 7:00 PM – 8:30 PM...

►    New pool covers are here.  Now comes the part that we seem to get wrong every year.  There is a correct, uniform way to label them that allows us and the customer to look down a long shelf of...

►    We had 30 One-of-These Awards in July; 10 for customer service, Allison received the most, with six.  Finalists were Kristine and Allison, plus Ryan had three make it to finalist!  Owner’s Choice was Allison, and the Drawing winner was...

►    The Apollo Plus and Atlantis rebates end Sunday, July 31st.  The Apollo continues for one more month. You have new signs someplace. ►    Customer Feedback:  Customer Aram M. filled out a Seasonal Service and Repair Report Card.  He rated...

►    Customer Feedback:  Customer Brian B. from Milford, NH rated his general shopping experience with us as Excellent.  “Treated respectfully.  Gave us her undivided attention.  Great knowledge of all products.  Very pleasant to work with.”  Did any of our team...

►    Events during the next couple of weeks:          July 16:  Mia’s Birthday:  FREE birthday cake in the coffee shop, while supplies last.          August 1:  August Clearance Sale begins.  Get them while they’re hot! ►    Customer Feedback:  Customer Rich...

►    Customer Feedback:  Customer Christine H. from Westford, MA rated her general shopping experience with us as Excellent.  Sales help, operations, communication, and product performance were all rated Excellent.  She would recommend us to a friend.  What do we do...

►    Events during the next couple of weeks:          July 4:  CLOSED ~ Happy Independence Day.          July 9-10:  Customer Appreciation Days: Free Gifts with any purchase, while they last.          July 13:  Pool School 103 ~ Pool Care Lite,...

►    Events during the next couple of weeks:          July 1-3:  FREE Independence Day Gifts while supplies last.          July 1:  Summer store hours start:  Mon – Fri 10:00 AM – 8:00 PM, Sat 10:00 AM – 5:00 PM, Sun...

►    Customer Feedback:  Customer J. B, from Hollis, NH rated their general shopping experience as Good.  Did any of our team members did an unusually bad job? “Not bad, just not well trained – new guy.”  Sales help was rated...

►    Advertising and weekly specials change Sunday, June 12: “Super Summer Savings”.  Everything else remains the same. ►    Customer Feedback:  A Seasonal Service & Repair Report Card was received from customer Jane S. in Tyngsboro, MA.  She rated us Excellent...

►    There were 37 One-of-These awards for May; 8 for customer service.  Finalists were Rose, Erica, Joe, and Patrick.  Owner’s Choice was Patrick, and the drawing winner was Tod.  Congratulations and thank you to all! ►    Customer Feedback:  A Seasonal...

►    Everything changes Sunday, May 29.  Advertising, promotions, department sales, and pool supply sales: “Pool and Patio Sale”                       ►    Customer Feedback:  Customer Jean G. from Twin Mountain, NH rated her general shopping experience as Excellent. “Your sales staff was always...

►    Customer Feedback:  An anonymous customer rated their general shopping experience as Excellent. “Really liked our sales rep. (Mia, I think).”  Did any of our team members did an unusually good job? “Mia.  Just of the way she approached our...

►    Cashiers, please ask anyone buying @ease test strips if they use @ease, because the strips will not work with chlorine, bromine, Baqua Spa, or Soft Soak. ►    Customer Feedback:  Customer Kathy, from New Boston, NH rated her general shopping...

►    Customer Feedback:  An anonymous customer rated their general shopping experience as “excellent”. They stated “Accommodating to help with pricing and explain options.”  When asked if any of our team members did an unusually good job they remarked “Dennis (furniture)”....

►    Events during the next couple of weeks:          May 1:  Extended store hours start:  Mon – Fri 10:00 AM – 9:00 PM, Sat 10:00 AM – 5:00 PM, Sun 11:00 AM – 5:00 PM          May 1: Mark’s Birthday: ...

►    Customer Feedback:  Customer Faye R., from Milford, NH stated that her general shopping experience with us was Good.  Sales help was rated Good.  Product performance was not rated because she felt “it was too soon to adequately judge.”  Would...