Category: Latest News

November 16, 2013 ►    Customer Feedback:  M. F. from Ashby, MA, stated that her general shopping experience with us was Good.  “Just walked around while husband did assessments.  Was questioned by this little elf of a woman who was very...

November 9, 2013 ►    Customer Feedback:  Tracy B. called and was very complimentary:  “We all have been wonderful, not like the place out front (Surfside).  Everyone she has been in contact with has been very nice.  She has her own...

November 2, 2013 ►    Customer Feedback:  A Seasonal Specialty Stores Report Card was received from James R. of Merrimack, NH.  His general shopping experience was rated Excellent.  Did any of our team members do an unusually good job?  “Sorry, but...

October 26, 2013 ►    Customer Feedback: An anonymous customer stated that their general shopping experience with us was Good.  Did any of our team members do an unusually good job?  “Yes!  Mia was awesome.  We came to buy a new...

October 19, 2013 ►    Customer Feedback: An anonymous customer stated that their general shopping experience with us was Excellent.  “Knowledgeable sales staff.  High quality merchandise.”  Did any of our team members do an unusually good job?  “Seth is great!”  Sales...

October 12, 2013 ►    Customer Feedback:  Cindy T., from Merrimack, NH stated that her general shopping experience with us was Excellent.  “Sales help were friendly, responsive, friendly and knowledgeable.”  Did any of our team members do an unusually good job? ...

October 5, 2013 ►    Customer Feedback:  Susan L. stated that her general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “Seth – he is fantastic!  So knowledgeable about the product!  Friendly...

September 28, 2013 ►    Customer Feedback:  We received the following letter from Brenda & Bob A.: “Thank you very much for the mug and candy in the mail!  It was so nice of you to send it.  We enjoyed the...

September 21, 2013 ►    Customer Feedback:  An anonymous customer stated that their general shopping experience with us was Excellent.  “The employees are helpful and friendly.”  Did any of our team members do an unusually good job?  “Victor:  Did special chlorine...

September 14, 2013 ►    Emile J from Merrimack, NH submitted a comment card rating us as good or excellent in their general shopping experience. When asked if any members of our team did an unusually good job, they stated “It...

September 7th ►    Tom and Nancy J. from Hollis, NH submitted a comment card rating us as excellent in their general shopping experience. They remarked we were “very helpful – explaining how the vacuum we bought works.”  When asked if...

August 31st ►    We received a comment card from Laura D. from Keene, NH. She rated her general shopping experience excellent and said, “They were very helpful.” She also said in response to what we did really well, “Customer service...

August 24th ►   We received a Seasonal Service and Repair Report Card concerning Paul’s service performed in May from Alex J. in Nashua, NH.  We were rated Excellent on all points except for “Completed all work expected” in which we...

August 17th ►    I have a very nice letter today that is so long, it’s copied below. ►    New advertising starts Sunday, August 18th; Final Clearance, everything else remains the same. ►    Submitted by Jen, Weekly Fire Alarm Tip: Assist...

August 10th ►    Customer Feedback: A Seasonal Service and Repair Card was submitted by Ronald C. of Milford, NH.  He rated his hot tub repair (performed by Patrick) as #10 – excellent on all points, and commented “Patrick is the...

August 3, 2013 ►    Customer Feedback: A Seasonal Service and Repair Card was submitted by Carla J of Hudson, NH.  She rated her hot tub repair (performed by Paul) as #10 – excellent on all points, and commented “Paul is...

July 27, 2013 ►    Customer Feedback:  Customer Ellie D. stated that her general shopping experience with us was Excellent.  “The employees are helpful and friendly.”  Did any of our team members do an unusually good job?  “Tod and Patrick were...

July 20, 2013 ►    We received the following email from Cynthia B., in Merrimack, NH:  “I enjoyed reading your newsletter.  We purchased a pool last year (from someone else), but I bought most of my supplies from your store because...

July 13, 2013 ►    We received an email from Michael C concerning his new pool table. “I wanted to thank Seth for the assistance placing the order on my new Olhausen Blackhawk pool table. His knowledge of the product and...

July 6, 2013 ►    We received a Seasonal Service and Repair Report Card concerning Paul’s service performed in mid-October, from Robert S. in New Boston, NH.  We were rated Excellent on all points.  “Bought our tub at Sundance.  Regretted doing...

June 29, 2013 ►    Customer Feedback:  Customer Bob R. from Newton, MA, stated that his general shopping experience with us was Excellent.  Did any of our team members do an unusually good job?  “Seth did an excellent job explaining a...

June 22, 2013 ►    Customer Feedback:  Customer Eric & Trixie S. from Spofford, NH, stated that their general shopping experience with us was Excellent.  “Good selection, help from sales associate.”  Did any of our team members do an unusually good...

June 15, 2013 ►    Customer Feedback:  Customer Sharon M. from Hudson, NH, stated that her general shopping experience with us was Excellent.  “Tod explained the hot tubs to me, and which was best for my needs.”  Did any of our...

June 8, 2013 ►    A Seasonal Specialty Stores Report Card was received from Brian G. in Nashua, NH.  His general shopping experience was rated Excellent.  Did any of our team members do an unusually good job?  “Everyone I encountered has...

May 25, 2013 ►    A Seasonal Specialty Stores Report Card was received from Lisa C. in Derry, NH.  Her general shopping experience was rated Excellent.  “Plenty of helpful staff.”  Did any of our team members do an unusually good job? ...

May 18, 2013 ►    We received a Seasonal Service and Repair Report Card concerning Paul’s service performed in mid-October.  We were rated 10 out of 10, Excellent, on all 17 points. Kim B. of Marlow, NH, states “I have been...

May 11, 2013 ►    We received the following email from Janet M:  “Thank you, this is the correct email.  I also want to tell you that your store and personnel are the greatest.  You have been so helpful to us...

May 4, 2013 ► Anne-Marie received the following email from Karl H of Dunstable, MA: “I just wanted to acknowledge receiving the email on the Seasonal Rewards program. Look forward to another pool season. Thank you for your continued service....

April 20, 2013 ►    A Seasonal Specialty Stores Report Card was received from Matt B.’ in Tyngsboro, MA.  His general shopping experience was rated Excellent.  Did any of our team members do an unusually good job?  “All have been good,...

April 13, 2012 ►    Customer Feedback:  We received the following email from Steve H:  “Hi Patrick, Just wanted to send a quick note saying how great the cover installation went and I am very satisfied with the result.  I was...

April 6, 2013 ► Customer Feedback: Customers Jeffrey & Pamela A, from Hollis, NH, stated that their general shopping experience with us was Excellent. “Everyone was helpful & knowledgeable! Not like some places where they ‘guess’ this is what I...

March 30, 2013 ►    Customer Feedback:  A customer with the last name of Johnson, from Nashua, NH found their general shopping experience excellent.  “Great showroom, samples, and knowledgeable staff.”  Sales help, communication, and products were all rated Excellent, and this...